We did not get the type of room we had booked. We had booked a room to sleep 5. Arrived to a single king and a pull out couch. The room smelled of cat pee, the window was open, and apparently they must have known this because someone left their cell phone in the room I'm guessing after complaining and being relocated. We went to the front desk and was told there were no other rooms available, so we had to stay in it. The toilet also howled when flushed.
The next morning after asking for the manager and they were off that day, the guy at the front desk said he would move our room that afternoon. Upon our arrival, that didn't happen and we were forced back into the same room. I was told by another person at the front desk they don't even have accommodations for 5 and was kind of brunt about it. The next morning upon our departure I again asked for the manager. Again they were not available. The first guy I talked to said he would refund our entire stay, I haven't seen it as of yet.
Vertalen