Gastgebruiker
23 juli 2023
On arrival at reception, I was told that the swimming pool was not available due to a private function. I was really perplexed that a hotel advertising a pool, the presence of which being a key decision-making factor in booking a hotel in a heatwave, was not available to guests at all. This was a terrible start to my holiday. I was boiling hot and sticky from travelling and all I had focused on on the way there was the thought of swimming in the pool. Given that one of the main services and attractions of this hotel was not available. I think we should have been offered a reduction or a meal voucher. Then, I was advised that breakfast was at 7:30 am weekdays, which was of no use to me as I had to leave at 7:30 am. There was no offer of an earlier room service, so I was paying for breakfast, which I couldn’t actually eat. I was also advised that there was no dinner on Sunday. I semi-jokingly said “so, I’ll just get a takeaway in shall I?”. The receptionist laughed nervously, perhaps. I was then told that the kitchen was closed and I won’t be able to have any lunch. I was starving and by this point, I felt like crying. Luckily, a kindly member of staff saw my plight and intervened. I was able to have lunch and it was delicious. Turning to the room, on the plus side, it’s been recently decorated in neutral colours, although the cutting in of the white against the beige wouldn’t pass muster in a basic painting and decorating course. The room is fresh and clean. Best of all there is air-conditioning, which is needed because I can’t open the bedroom window. Well, I can, but my room is overlooking the bins where the staff go out to smoke in the evenings and also stand there chatting and swearing. The glass bin is also right under my window which meant being woken up by bins being emptied. On the downside, there is no room service and no telephone to call reception but as most people have mobile phones, I don’t suppose that is an issue. One thing I think most people, especially women, really did need is a hairdryer. One was provided on asking but of course, I only realised there wasn’t one as I got out of the shower. The room really is super clean. The corridors, not so much. There are stains in the *****ey carpet that could do with a good scrub and professional carpet clean, and there was visible dirt that needed to be hoovered that remained day in and day out so those carpets were not being cleaned in a daily basis. That said, the one redeeming feature that would make me consider going back to this hotel was the awesome staff. I felt that they were undervalued by management and constrained by rules laid down by management. They desperately wanted to do more, to help more, and to meet client needs, but appeared nervous about doing the wrong thing (according to management) which would be the right thing for the client eg provide a picnic breakfast if leaving for a trip before 07:30.
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