Getsemani Cartagena Hotel

Loved this place. Location is excellent. Rooms are unique. Breakfast is delicious including the coffee and im not even a coffee drinker!

Honestly such a pleasant stay. The staff, the food, the ambiance was amazing. The hotel exceeded my expectations!! The hotel is so much more beautiful than the photos provided online. The rooms are very clean, the rooftop is stunning !! It was a very convenient location as well, its out of the way from the busy streets so it was not as loud but only a two min walk to the plaza ! Lots of taxis, affordable restaurants. I would definitely stay here again. Theres a juan valdez inside the same building (starbucks or colombia).

Disappointing. The pool water was gross and the pool is really tiny. The television didn’t work in the room. It’s really noisy, we hear loudly the traffic of outside.

This property was wonderful, we had a great experience there. We had a corner room that views the castle and the city traffic… at night it was a bit loud but we knew that booking the hotel.

Very nice hotel and staff. Beautiful architecture. It was a little too noisy at night. One could hear cars, music, and the people having fun in the Chivas cars which made it a little difficult to rest at night

I wish the hotel had more maps and general info about Cartagena. Also the staff should have better English language skills for tourists.

My wife and I love coming to this hotel, this is year 5 of staying here. In the last 3 yrs, there is always an issue with the size of the beds. I always request a queen size and this time I got a small double bed. You need to adjust the bed sizes on the site. You don’t really offer king. All kings are queen and queens are standard. If it’s a website issue. Then fix it. Every time I get there. You make me feel like it’s my fault and you don’t show any appreciation or sorry that it happened. One recommendation is that customer should be able to meet a supervisor or manager. Not to complain but to say hello, say thank for for staying, to show appreciation. This happened to me very rarely in this stay. Also we always use the pool but the hotel has not kept up the appearance. The pool floor is not great. The jacuzzi area was off and the pool floor was peeling off. The prices for the hotel have increase but there aren’t any new updates to the facilities. Everything is staying the same. You are just maintaining it and nothing is improving. If you want to enhance the stay for guest. You should try a bit more. The breakfast is always great, that is one area that it has gotten better. More options are always a plus. Also the most important area too, have every staff member saying thank you, show extra courtesy , trying to go above and beyond to make a guest feel special. There was a lady that no longer works here and that made us sad. No one else try to make a connection.

The Hotel is just beautiful all over for those who are to admire the antique and unique decor. Breakfast was delicious. I like the Casona environment all over. The view from the terrace was breathtaking

The property was very centric but be careful because we booked a room with a Queen bed and they gave us a Full Bed. Since we arrived late the next morning I went to the counter and the staff indicated to me that all the 2cnd floor are all the Queen bed. The next day my friend arrived and they booked a King and they gave them a Queen with this a may say that the staff gave me the incorrect information. Since the hotel was fully booked we had to stay in that room for 4 night.