Ibis Carcassonne Est la Cité

No lift in the hotel. No kettle in rooms. Service of staff is good. Rooms are clean. Location is not bad. There are shops nearby.

Great value for a short trip with the most friendly and helpful staff. Despite arriving far too early for check in, we were swiftly accommodated and able to start out exploring sooner than expected. Very clean and comfortable bed, the room was on the small side for two but not an issue for us, plenty of areas to sit and we were out most of the day exploring. The bed was large and very comfortable with good pillows. Blackout curtains meant we slept in longer than we would normally on a city break!!! Breakfast was excellent, buffet with sensible use of trays to clear your table after eating. Lots of choice and lovely bread and pastries. Hot food also if required. Coffee and juice from machine which I felt were better quality than to be expected, plenty of options for hot drinks. The evening meal was delicious on both evenings we tried it and was very welcome after a long day walking in the two cities. It was lovely to see families enjoying the small pool and an added extra for a city break. It is a long walk into the Cite but we really embraced this opportunity to see the local area. We felt safe walking and the locals in the area were friendly and able to advise on direction. The hotel provides maps to help you navigate. I confess we did indulge in a snack in the local Macdonald’s as just around the corner and the best I have used, clean and prompt service, excellent coffee!!! There are Lidl and Aldi around the corner from the hotel so no issues preparing a snack for a busy day out. Our only issue on the trip was transport from the airport. The shuttle bus is prompt but fills quickly and is only there for each flight. Can be a long walk to your hotel from the stops in the city. To get a taxi you must ask at the information desk to book one on arrival and this took considerable time. €23 a single trip. We found it impossible to pre book a taxi to meet us at the airport. On return we asked our hotel to book a taxi to the airport which we were anxious about arriving, the team at the hotel were great and checked in on its progress to assure us when it would arrive. Again €23 return trip. If you enjoy exploring a local area this hotel will suit, if you are unable to walk far maybe look nearer into the cite or in the City. There are plenty of options. For us this was a great stay and can recommend.

Grest option for dinner, just a few steps from de hotel and open till 0:00.

Superb position of room as travelling with dog's. Lovely reception staff and the room was large and very clean. Large and secure car parking area.

Pool minute and closed, near the car park…not inviting. Hotel in an industrial complex. Cold eggs and sausages at breakfast. I usually LOVE Ibis hotels…this one was not great…

Need to have a car to get there. Friendly staff. Around the corner from an ALDI supermarket. Clean rooms, nice bathroom and basic breakfast. Very nice pool and quiet hotel. Overall a good deal for the price.

Nice clean well appointed room. Good sized bath room. excellent breakfast and evening meal. We only ate there once because the limited menu is the same every day. That was our only complaint. The staff were great and very helpful

The staff were friendly and helpful. The beds were comfortable and the linen of good quality. My sister and I had a twin bedded room which would have struggled to fit in one single bed. It was unacceptably small for a bedroom and the size of it should be re-assessed as a double room. On booking I failed to see anything saying that the restaurant was closed on a Sunday, the day we were there. Friends who often stay at an Ibis said even those hotels without a restaurant had a good selection close by, this didn't. The nearby Campanile was only serving residents at their hotel in the evening but took pity on us and allowed us to eat there. Otherwise we would have gone hungry. If there is no alternative, Ibis hotels should serve food every night. A very disappointing experience.