Pestana Colombos Premium Club All Inclusive

We have not long come back from this Hotel. We visited on 30th August for a week. As soon as we entered the Hotel we were advised to wear our masks, also sanatise hands. We had to stand in a queue to check in. When checked in, we were advised Room was not ready for another 1 hour. After 1 hour went back to reception to be taken to our Room, The first impression, was dark and dingy and the noise from outside of people laughing and joking. When we looked out of balcony we were above the staff room and they were outside smoking and shouting. The Air con control was hanging off the wall and the floor was dirty. After making a complaint we were told their were no rooms available to put us into. We sat in the foyer until they got us another room. The room the took us to was the same, dirty, dusty and cobwebs on the walls. If this hotel was in England, I think it would of been closed down due to lack of Cleanliness. We complained again and were told they would contact us when they have another room available. Guess what never contacted us !!!!!!!!!!. I made numerous contacts with Tui online App, to get a reply they were busy and they would come back to us..... This put a dampener on our holiday completely. I would never travel to this hotel again!!! Some of the staff could not speak english, so could not understand us on the telephone when there was aproblem. This hotel needs complete overhall, considering the price they charge for 5 star hotel. The sink also was not cleaned it had black mold on the edges which only needed a wipe. Plus outside the hotel there is nothing around, like bars and shops. So it was like a prison camp. The only thing I liked was the beach. The food was repetitive... Hardly any entertainment, 1 bar at a night,which was a cocktail bar, so queing again. all the entertainment was at the sister hotel Porto santo.

Visited in Sep21 to the island I'd never heard of before covid and only went because it was GREEN. Read lots of reviews and was a little sceptical as some wernt that great. Hotel looked a little tired in places and it isn't a very pretty hotel, however the rooms are excellent. We had a very large sea facing balcony, huge egg shaped free standing bath and bang and olsen TV. All staff were wonderful and have no idea why the cocktail barman had been slated in previous reviews as we found him fabulous. Only gave 4 out of 5 as buffet restaurant did get a bit repetitive but suppose that happens when your staying for 14 nights. I'd recommend but don't think you need 14 nights as island very small and not huge amount to do

The most relaxing holiday ever. Pools and grounds very clean and well kept. This hotel is not 5 star as classed but still a lovely stay. Food was okay but very much the same over the two weeks . Deserts were lovely. Sun beds always available around the pool but need updating as they were very uncomfortable. Beach was beautiful but the sea was quite rough and very few people were able to swim. Sun beds were charged for on the beach and could only have in multiples of two, so three of us had to pay for four sun beds. Entertainment was poor, non existing some evenings and always after 10pm which is very late to wait around. 4x4 tour was a lovely few hours out. Two weeks in this hotel is so relaxing if the weather is good.

My husband and I spent a week here from the 18th Sep. We originally booked into the Porto Santo hotel but were told on arrival we had been upgraded to a pool villa within the Columbus hotel next door. Initially we were really pleased to have an upgraded room within a villa block with just 3 other bedrooms each having shared access to lounge, kitchen and private pool. Although as there was shared facilities avaliable we did later feel that our room was perhaps a bit smaller than others in the main hotels due to no other lounge / seating area other than the balcony in the room. Cannot fault the hotel rooms or grounds for cleanliness, room cleaned daily. All ammenities are within walking distance at the two hotels. Choice of pool bar, evening bar and buffet resturant at both hotels so you can decide which suits you best or try both options to get a bit of variety. There are queues at the pool and evening bars for drinks as people have previously said. This can get a bit frustrating but you get used to it. We never had a problem queuing for the buffet resturants. Weather was really good, hotter than I expected during the day, it can start out cloudy but cleared by lunch time to have a hot afternoon. We did have rain a couple of mornings but again cleared for the afternoon. The staff are all friendly and do their best to accomodate your needs even though they do work long shifts and perhaps under staffed. The entertainment team are surprisingly good and do a range of shows on the evening plus live music in the bars before their shows. Overall we really enjoyed the holiday, good food and drinks, good weather, comfortable room and a relaxing break. Would recommend this resort to couples and younger families.

Well after so many negative reviews, we were getting worried about the hotel. But no need to worry as we can say we are having a great time. The food to date is excellent and the accommodation is great. We still have a week to go. One person that needs congratulations is Jose in the outside area of the restaurant, he is so attentive and a credit to the Columbus Pestana. Also the island is truly fantastic, with amazing people, and a first class beach. Looking forward to week 2, this is our 8th visit to the Columbus and love it❤️

Firstly, this hotel is unsuitable for disabled people,although the bathrooms are very suitable The self service restaurant is very poor and guests are limited to beer or wine at mealtime. We tried the poolside food area but found flies on the food. The speciality restaurants are at the hotel next-door and although they offer a complimentary buggy, it still involves a lengthy walk to reception and the same on the return. Fine for the fit and able., We tried the maderian restaurant on one occasion,but it was just about passable. We ate out for most days as there are some very good restaurants nearby and very reasonable. My impression is that the hotel was built with the intension of combining the facilities of the hotel next-door. Everything was cheap money saving products and produce. On a positive side we fell in love with the island and the people. We are planning to return in the winter but not to pestana.

We are habitués at Pestana Colombos and at Pestana hotels in general. People say you don't go back to a place where you were happy. But we come back every year and we don't regret it. On the contrary, there is always something that makes us want to come back even more! It's a great hotel in the "paradise" island! Very friendly staff, great rooms and in the all inclusive option it's difficult to offer better diversity. You have to make your own experience and I'm sure you'll want to come back!

Don’t believe all the negative reviews. Our experience has been pretty amazing. We always found something to eat but it is limited so very fussy people could struggle. The rooms are clean, spa is very nice, the pools are fab, all the staff are friendly and go out of their way to help, the kids really loved the animation team and the beach is absolutely fantastic.

We switched to this hotel from their next door property. Rooms are beautiful and large. The staff here are really on top of things. The pool area is gorgeous although not a lot of swimmers due to water temperature. Don’t love a buffet although there is an omelette or eggs to order area in the back which is the best breakfast option. They have a great assortment of cheeses.