Ramada by Wyndham Cambridge

This is the most disgusting hotel I’ve ever stayed at! I had to change rooms twice and even then it was still really bad. The first room had dirty underwear in the bedside drawer, dirty shower and items left on the table. Second room had excrement all over the toilet, and dirty soap in the shower, dust everywhere. The level of cleanliness was truly disgusting The food was inedible, I think it’s dangerous from a health and hygiene perspective staying here. Reception said everyone complains

Good location and friendly staff. Great access to service station and lots of space in the car park. A lovely sunset and view of the moon too! 😂

Pros: Many restaurants next to hotel, spacious room, water is hot and strong enough for a soothing shower (you can even sit down during shower), basic amenities are all provided, friendly staff Cons: Tissue and toilet paper are not refilled before check-in, bed sheets are a bit dusty, controller of heater is broken

Easy access and great options of foods from the service.

Was a great stay but needs more amenities in the room tv was not even working no channel was available to watch but otherwise a great stay

It was a lovely small hotel but they only provided us with one towel for a room that booked 2 twin beds which I found very strange. But overall stay was lonely.

it was convenient was okay for a day we were family of 3.only thing i didn’t like was there was additional door though it was locked i felt insecure

The service was very bad the bathroom and rooms very not clean . The air conditioning was not working properly also the airconditioning was leaking water .

Very Disappointing Experience – Charged Twice and Still Waiting for a Refund I booked my hotel through Trip.com and paid the full amount in advance using the app. When I arrived at the hotel for check-in, the receptionist told me that no payment had been received and asked me to pay again. At that moment, my internet was not working, so I couldn’t check my booking properly. I trusted what they told me and paid a second time, thinking that Trip.com might not charge me until I checked in. Later, when I checked my bank account, I realised that I had been charged twice—once by Trip.com and once directly by the hotel. I immediately went back to the receptionist and explained the situation. They admitted the mistake and told me that my refund would be processed within five days. However, more than 20 days have now passed, and I still have not received my money. I have also emailed the hotel several times, but they have completely ignored my messages and have not responded. This experience has been extremely frustrating and disappointing. I hope Trip.com investigates this issue and ensures that hotels handle customers honestly and process refunds promptly. I am sharing my experience so that other travellers are aware and check their payments carefully before paying again at check-in.