Arundel House Hotel

De kamer was erg oud, de inrichting ook, er was geen lift en ik moest mijn koffer vier trappen op dragen. Het ontbijt was verschrikkelijk.

Ik probeerde tien minuten later mijn reservering te annuleren, maar de winkel liet dat niet toe.

Dit is waardeloos, ze willen mijn aanbetaling niet terugbetalen.

De ervaring was niet goed.

The hotel wasn’t the easiest to find, the parking was down a driveway and they charge £18 per day to park.  I think this is absurd, I have never paid to park when I have booked a hotel.  I requested a room with a shower not a bath.  I did get a ground floor room, but it had a bath with an old shower.  The bathroom looked like it needed an upgrade, it was clean, but the tiles and grout were dirty, the sink plug didn’t work and the toilet creaked when you sat on it.  The hotel inside was ok,  but they were having some work done and the carpet was uneven, I tripped on out a few times.  The music that was in the background was awful and didn’t change in the two days we were there.  The restaurant wasn’t very big, but they did have a conservatory where you could sit and eat.  The food was ok, not a great selection, but quite expensive.  We booked bed and breakfast and was told when we arrived that breakfast was a Continental breakfast, not a cooked breakfast that we were expecting.  We could order a cooked breakfast but at an additional cost.  The meal was basic, if you wanted vegetables, that was extra, so not what we were expecting of a good hotel.

The traditional style hotel is nice and the location is good. You can walkable all the city area and park,opposite hotel, is lovely summer time.  Because of summer, the hotel is traditional style and no air condition, so it’s very hot inside the room.  Continental breakfast is nice and Croissant is tasty.

I was more satisfied with my room on the first night of my stay. The new room felt somewhat damp, there was no elevator access, and the alarm noise woke me up. The hotel staff were kind, professional, and respectful, but I think the conditions and quality of the rooms vary. Thank you again for the cooperation and assistance of the hotel staff.