Beautiful location, lovely pool by the beach, friendly staff but certainly not a 4 star hotel, it’s a 3. Two days with no air conditioning working in my room and my friends, after letting reception know the first day, we were assured it would be fixed by time we came back that evening. Checked with reception who assured us ac fixed and safe fixed, went to room and yet again not fixed. So they lied ! Spoke to reception staff following morning after 2 nights no air conditioning, asked to be moved room, they said new rooms be ready by 11am, I said let’s give you extra half an hour to be sure, by 12, we pick up keys to both new rooms, one is cleaned and second still not clean (bearing in mind all the time wasted during our short break away trying to sort all this !). Also safe in new room still not working. Eventually speak to the Manager who was very polite and listened, he offered us complimentary drink by pool after me suggesting that nothing has been done to recompense us for valuable lost time during our hols. He’s advised us give his name to pool bar, after queuing 20 minutes we get served and she said she knows nothing about this, so we now wait for manager to come down to pool bar….this hotel had lots of bad reviews but we went into it with an open mind.. they need to sort these basic things if they want to up their game. I would stay in this area again but never in this hotel. Lots of people around hotel saying they’ve had trouble with air conditioning and rumour was that it’s not all switched on !? And to top this off no hot water, no matter how long I ran it, Maintenance came to room and managed to get hot water at 4pm, but when I try in evening and morning there is none, so is there not enough capacity to give everyone hot water?
Vertalen