Gastgebruiker
3 april 2024
Before booking this hotel we did read the reviews but we always take a view and take everything with a pinch of salt. Well the REVIEWS WERE ALL ACCURATE. The hotel is situated in a fabulous location, the staff and hotel cleanliness very good. It is as the other reviews have said in that the food is not varied, interesting, tasteful (only being on one stand) but more important is the fact that the food is not hot which was a concern for me and my family, as I know that food on hot plates should be kept at 140°F or warmer to avoid any bacteria etc, the food was cold. If we wanted cold food we would have stuck to salads. I suppose we could have requested a microwave to heat the food! But then you should not heat up food if it has been out for more than two hours! This was reported to Rob the Jet 2 rep but all he seemed to do was defend the hotel (which was strange as a Jet 2 customer he should be fighting our corner) saying it was the plate, it was the time taken for food to table etc. (Not sure if there was a hidden agenda as the rep ate there every day!!) In the end we decided to spend more money and eat out. We also drank out as the all inclusive drinks were probably the worst we have ever had with AI packages, we did wonder whether the drinks were watered down?? If you required water you had to get a cup and fill it at the bar, if you wanted a bottle you had to pay. Not sure how you are suppose to carry a cup to your rooms without spilling!!! In the rooms there was no kettle or facilities to make a drink. One night my son’s bed in his room collapsed. His toilet also moved. My shower did not work as the button you raise to work the shower was not movable, so resorted to a bath and the plug was too small so the bath did not fill up, so I had a shower in my son’s room. Of course the hotel is in need of a refurbishment. Think the final straw was that we looked down from our rooms on all the rubbish which was in skips which was collected between 12.30am and 2.30am which woke up the whole family, what a din, noisy bin men, noisy skip collection. All I can say thankfully we only stayed 4 nights!
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