Gastgebruiker
29 februari 2024
My friend and I were guests at the Bora Bora hotel from the 16th June 2022 until the 20th June 2022 for the DLT MALTA event. Upon arrival we were greeted by a queue outside that lead onto the street. Once at the desk we were told that we needed to pay an "echo charge" for the duration of our stay. When they took the payment, we were told that our room was not ready as cleaning was being underdone, but little did we know that our rooms would not be ready for a further 6 hours. We were hot, dehydrated and exhausted. We missed out on over half of our day due to the un-helpful reception staff negligence. I suffer from low blood pressure and I needed to rest for a while, but instead I was completely ignored by the curly, dark haired receptionist despite asking for pain killers for my migraine due to the stress that was caused by the hotel. It took me having to wait outside of our room until the cleaner came to open the door for me. When the cleaner arrived she was livid at the fact that our room had been ready for several hours but the reception staff downstairs were communicating something different. The wait time became so bad that a member of staff from Pollen decided to offer us his room just so that we could lay our heads for a short while. I have NEVER experienced anything like this in my life on holiday and I will be making a formal complaint on every single platform that I can about my experience at Bora Bora hotel. Please may I add that we were also charged for ice when we requested it at the hotel and when we asked for more tea bags, we were told that we were to use the ones that were given to us on the first day of arrival. Throughout my entire stay at this hotel, I did not feel like I was on holiday.
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