Monserrat Apart Hotel

This was by far one of the worst hotel experiences I’ve ever had. The problems started the moment I entered the room. There was an incredibly strong chemical smell that made it difficult to breathe. The room felt stuffy, but opening the window wasn’t really an option either. To make things worse, the Wi-Fi in my room didn’t work. I wanted to go downstairs and ask the reception for help, but when I got there, there was nobody at the desk. I ended up sitting in the hallway for about 20 minutes waiting for someone to appear. Since I had no internet connection, I couldn’t even contact Trip.com support during that time. The room itself was also in terrible condition. One example: the room description mentioned a hair dryer, but instead of a hair dryer there was literally just a hole in the wall where one had apparently been installed at some point. After only about 40 minutes, I had seen enough. I requested a refund and decided to leave. Thankfully, Trip.com refunded me, for which I am very grateful. As far as I know, the hotel never even responded regarding the situation. The final impression was just as bad as the first. When I returned the key, there were staff members sitting at the front desk talking to each other. I placed the key on the counter and left. Not one of them looked at me, spoke to me, or acknowledged me in any way. Please don’t stay there! They don’t deserve a single dollar from you! And I feel really sorry because I got a refund directly from the app, but the hotel got their full payment even tho I didn’t even stay there for an hour!

The pictures are far far from what will see ..

wonderful facility and walking distance to port. clean, comfortable and great service

Хороший отель номер большой просторный с большой удобной двуспальной кроватью и мини кухней есть микроволновка приборы тарелки чашки фужеры кастрюля сковородка холодильник в номере также круглый стол со стульями и кресло абсолютно не работает вайфай от слова совсем

La Habitación 705 tenía una gotera cayo sobre la cama toda la noche y fue creciendo y finalmente no había a donde correr la cama para evitarla. Exijo el reembolso de al menos una noche

從未住過這麼垃圾的酒店，一點優點沒有，缺點一堆。照騙肯定是騙人的，再細數多條罪狀如下。 設施陣舊，沙發掉皮，地毯骯臟 窗簾拉不上 馬路邊上，所有窗户陳舊沒有一點隔音，就像是睡在馬路上一樣 無人搞衞生 無吹風機 無早餐 網絡連不上 看看你們還能想得到什麼，估計都粘得上邊。

A parte de sauna e piscinas do hotel estão desativadas, precisam tirar do anúncio. Não há limpeza inclusa. Não há bebidas a venda e nem reposição de materiais nos quartos. O apartamento é amplo e possui tudo o que está descrito, mas as instalações do hotel deixam a desejar. Elevadores muito antigos e recepção despreparada para receber os hóspedes, perguntei sobre as opções de SPA de nada foi explicado.

Great location great stay great staff!!

I’m loving my stay!!! They have been so kind and caring!!! Especially after 2 days of nonstop travel.