Smartflats City - Brusselian

Location is good and very convenient but the hotel hygiene is terrible. The water can’t drain out in the bath tub and the bathroom is full of bad smells.

The room has a living room and it’s big, also a kitchen which is very convenient

If I could rate this 0 stars, I would. We booked an apartment for 2 nights to attend an event nearby. The images on the website looked nothing like the apartment we were greeted with. The website promised a 'loft', updated decor etc. The apartment was unlocked and open when we arrived for 4pm check in, meaning anyone could have entered the apartment. The apartment was filthy - rust on appliances/radiators, mold on the walls in the bedroom and bathroom, stained bedding/mattresses/pillows in the bedroom and 'stored' in a ripped open black bag in a random room, strange stains on curtains, handles falling off the bathroom and bedroom doors, broken shower, a horrible sewerage smell coming from the sinks and filthy dishes, with there likely being more I have forgotten. It is not allowing me to add images for some reason. The worst discovery, however, was several bedbugs in one of the rooms on the headboard of the bed, and dozens of visible bedbug eggs on the border of the headboard. There were also bugs on the pull-out couch/sofa bed. We attempted to contact the property multiple times both via phone and email, both during our stay and before we arrived at the apartment, and despite saying they were available to contact '24/7', we were unable to speak with anyone whatsoever with SmartFlats. Eventually we resorted to contacting ***********, who we had booked through, and they were also unable to get in touch with anyone from the property. . The only benefit was that the location was central, approx 10 minutes from Central Station.

The apartment is well-located and spacious, but badly in need of TLC. Many fixtures were broken, and the decor was dismal. The lounge in the sitting room - a fold out bed - was too uncomfortable to be used. Worst, the stair rail in the dimly-lit entry hall had come away from the wall, so was dangerous.

There was no hot water, exposed wiring, holes in the walls, etc. It was unfit to stay in and because the property staff refused to assist, we were for ced to stay somewhere else and now they are refusing to refund our money! They state we did not return the key, howevert I have a video of us placing the key in the lock box when we left! I also have pictures and videos to show all of the issues! Terrible, Terrible vendo that ******* should DROP if they want to keep customers!

There was no hot water, exposed wiring, holes in the walls and mold covering the shower and tub. This property was absolutely nothing like advertised. We reached out to the property with no success and we were forced to find other accommodations. They refused to refund oour money trying to claim that we did not return the key, however, I also have a video of us placing the key back in the lockbox. They are horrible and I will warn every single person I can so that they do not experience the same issue!

Not good , we had issues with the sofa coach which was broken and could not use. The WhatsApp support failed to respond. The hairdryer was not working. It was super hot inside no fans or air conditioning

What a disappointment. The negatives: we stayed in apt 103 not that we were given a choice anyway. Entry way is dirty and dark and scary looking. Toilets flush poorly, fridge & coffee maker were broken (they had a backup fridge but it was so small), no wifi, tv did not work, instructions do not match appliances, couch is old, not comfortsble and raggedy; shower is poor-shower door does not stay closed, (we called to contact someone and they kept telling us to connect to the wifi…that still did not work). Thankfully someone came next day to assist w/ tv (but couldn’t fix it). super echo in kitchen; felt like in a vast hall. Need more bed pillows. There is a pool of stagnant water that sits out the kitchen window (mosquitoe playground!) Positives: clean, codes to get in worked well. Beds were comfortable, plenty of towels & toilet tissue. Oven worked well and it was quiet. Too many negatives to be pleased. We sadly won’t return.