Hotel Manos Premier

This hotel was super cool! I love the interior design in the breakfast area, as well as they reception area, all of the hallways, the bedrooms, the staircases, the backyard, the dining area for dinner, and just everything it was so beautiful! I definitely felt like I was in a different country. When I checked in, they were really nice, but the girl gave me a funny look when she noticed I was staying for five nights. I guess that is not normal? I found out that the hotel is mostly used for business purposes and film crews, not for leisure, which is why I was there. But still weird to give a guest a funny look like that. The Key they gave is pretty cool! Old school but I LOVE it! To get cleaning though you had to drop off your key when you left for the day at the front desk and then pick it back up when you got back. I thought that was weird. Is that normal in Brussels?! When I looked at the hotel, I thought the spa came with for free. They said at the desk it’s an extra €40 and you reserve an hour to where it’s just you using this space which is cool I thought it should just come with the hotel fee. And at the end they actually charged me €45 to use the spa for an hour not just 40…? Fitness area is free to use and pretty big for a hotel I was impressed. Normally they are so small! The breakfast does not come with, but it is €35 if you want, but it’s really good breakfast. It’s kind of like a buffet type. They’ll even let you cook your own hard boiled eggs if you want. They do have some already cooked but I love that they had a different kind of machine….the only thing they it was lacking was an “eggs however you want” station. It was also a pretty far walk from all the main areas. They said 25 minutes but if you are like me and like to look around at stuff, it took me 40 minutes every time… Too far to stay for leisure. Also, you could hear right through the walls….

Best hotel experience ever! What a great time we had! Super friendly staff, breakfast was amazing, scrambled eggs were just perfect! The whole hotel is filled with extraordinary art. The room is incredible, we had a room with 2 floors. Slept amazing in the bed, it was super comfortable. There was a lovely spa in the basement. Nice and big garden in the back. We loved it so much. Thank you. We would love to come back some day

- as you can see from the photo’s and in comparison to their own website this is a classic room, also you can even look on every single booking website, this is a classic room and we paid for a superior double - - this is our own experience. Just to FYI the hotel is beautiful, stunningly beautiful, from the entrance to the dining hall, and the bathroom are beautiful marble. We have had our superior double bedroom booked for months now. We arrived and have been given a classic bedroom. The service desk repeatedly lied and said that we are in a superior bedroom or tried saying that a classic bedroom only sleeps one person, then blamed the website we booked in, which is very incorrect as on every single booking website and even on their own website this bedroom of number 67 is a classic bedroom. They are saying that they have no rooms available to change, the service desk are refusing to call the manager to sort this matter out. The service desk is incredibly rude and unhelpful when this is a major issue. We can barely move around the room, it’s tiny and dark and there is no mirror to get ready in front of and this is not what we have paid for. I repeatedly said that this is not on and unfair as we have paid for a superior bedroom and just received a classic room. The service desk staff were so rude, acting oblivious to this and pretending they have no idea what we are speaking or, lying to us smugly and laughing at us whilst we fight for the room we paid for and booked, answering the phone (which was not even calling) when we were physically showing them on our mobile device that on their own website the room we have is a classic room, and still continued to lie whilst acting oblivious and continuously saying that the pictures must be wrong. Because I was fighting for us to change room and went downstairs twice to prove that we have been given a classic room, I raised my voice as the person was very smug and quite frankly unkind in all honesty and treated us as if we were a joke for querying and justifying that what we were saying was true, so the service desk then said they will call the police as they have my ID and they do not come to work to be harassed. So we walked away. The manager is in tomorrow morning. We should not and anyone should not ever have to be treated like this when We are the ones that have paid to be here and staff are being paid to be here. being gaslighted - by staff is not the thing we want when we book a hotel and gaslighting is certainly more of an offence than telling them and showing them that we have the wrong room, to be told I am harassing them. Also there is a huge step into the bathroom of solid marble that we have tripped over multiple times and is incredibly unsafe and painful.

Man betaler ekstra for room service, - det skal være med i eller tilvælge det, man kan ikke bare forlange ekstra penge

Our room smelled like smoke. Be sure to ask for a non-smoking room

Good location, good room and spacious hotel. Dislike: -You need to reserve for the spa ??? 40 eur??? Are you Kidding me? -Quality of the food at the restaurant below average and too pricy! -breakfast juice are not fresh but fresh frozen, coffee is made by machine and not made by personnel , food wise poor quality - personnel loves to chat and is not consistent and terrible English !

Fantastic location! Spent 2 nights at the hotel and the staff were super friendly and accommodating, even with our lack of French speaking, especially the bar man who was fantastic. The overall hotel is beautiful and worth every single penny. Plenty of local restaurants, shops and places to have a drink within walking distance. Very close to trams so easy to travel out if you like, or like we did use the electric scooters which only cost 5€＜ which got us up to the main plaza within 15 minutes which was super convenient. A lovely place to stay and would highly recommend to anyone. Rooms are pristine, cleaned daily and complimentary shampoo, conditioner, body wash etc re stocked if you’ve used them which was very handy. (Photos do not do it justice)