Valtur Cristallo Ski Resort, Dependance Cristallino

A wonderful resort for a family holiday over Easter. Everything was great, from the convenient ski room and shuttle bus into town, the spacious rooms, excellent buffet breakfast and dinner and the evening entertainment. Nice pool and spa. Special mention for the amazing mini club! Compliments to Jessica and her team, our children had so much fun and cried when we had to leave. I would highly recommend this resort for a family ski holiday :)

I thought the hotel was lovely, the staff were excellent (in the main) and the food was really great. The only thing we didn't enjoy was the inability to have a glass of wine with dinner - we had to buy a bottle instead which was inconvenient . We also could not have tap water , which was freely available in the morning (and for guests of some ski companies) so all other guests were forced to buy expensive bottles of water - adding €50-60 for guests staying for a week. It seemed to be a blatant attempt at getting more cash from guests and very out of sync with the other experiences in the hotel. If they fix this I would not hesitate to recommend .

Terrible service, waiters was simply afraid to come and serve us and the staff in general didten understand us at all, no one here knows English. When we asked for wine because we where a big group, the gave us one bottle and then switched the winecard out for a card with double the price on the same bottles.

We had a fabulous stay at the hotel. We had an inter connecting, 4 star family room that was spacious, quiet, very clean, with extremely comfy beds. The buffet breakfast and dinner was great, with plenty of choice to cater for everybody’s needs. Great selection of Salads, fruit, vegetables, fish, meat, pasta and pizza station and great desserts. A daily après ski, snack buffet was served every day too. All the staff were friendly, helpful and very efficient. Excellent shuttle service to and from the hotel to the ski lifts and village. Fabulous bar/lounge area, pool and spa. Also a plus being able to purchase ski passes, book lessons and sort out ski rental at the hotel (with a slight surcharge), avoiding queues and hassle. Slight downside was the Wifi, if you need this, virtually non existant. Also, if you enjoy drinking wine with your meal, there is a very limited and expensive choice on the menu and no option to have by the glass, only by the bottle. The heating system in the boot/ski lockers either did not work or was never switched on, so ski wear cold and still damp the next morning.

Like any larger hotel there is a combination of good and not so good. Overall however I'm left with a positive enough impression. Having read previous reviews I was a little concerned about being too hot but this wasn't a problem. Transfers to the lift and town were reliable and the drivers very helpful. Most staff were happy and pleasant. A special mention to the cleaning staff, all of whom were very warm and cheerful and the room cleanliness was excellent. We enjoyed the pool facilities (swim hats not compulsory but would recommend bringing your own towels from the room unless you want to spend €5 pp). Buffet breakfast was plentiful with an excellent selection. Horror of horrors in Italy however: the coffee was instant which given it came from a large machine, you wouldn't expect. No opportunity to order fresh coffee, though. Dinner was equally good although as we travelled through Crystal, we seemed to be relegated to the back room away from the main buffet. Everywhere we went we were asked if we were Crystal travellers which would equate to meaning (almost) social lepers (!). Being to pay for towels, etc at the spa, relegated to separate rooms when eating and with fewer 'extras'. This rather chafed, come the second day. We received wine with dinner every night (1 while bottle per table) but this will not be provided next season, we overheard. Cervinia is beautiful, friendly, well serviced and fabulous for serious snow chasers and families with a smattering of lively places for apres. Definitely visit the resort but research your hotel well.

High quality hotel with great facilities (amazing pool). Staff were very friendly and helpful throughout our stay. Buffet dinner provided with half board offered plenty of choice each evening and the desserts were AMAZING! Drawbacks were: 1) the long walk from our room in the satellite building to dinner/ reception 2) Constant door slamming and loud conversations in the hallway that disturbed us during the night 3) Shower went cold after 6pm, clearly hot water couldn't keep up with demand.

This is a 5 star hotel with 3 star service. Big, very noisy, super impersonal and very few engaged and attentive staff 😌 Sorry that’s not 100% true, Angelo does the most incredible cappuccino’s with these wonderful picture’s on. And the staff in the ski and boots shop are super! Really good but prob not part of the hotel. This is our second trip but we won’t be back. It’s overpriced, the dining area is utterly chaotic, and all the staff look fed up and overworked. Very few smiling faces or staff happy to help. There is tonnes of food and it’s ok, nothing special. For €45 euros a head for dinner it’s waaaay overpriced. If you want to eat volumes of food it’s there, so you could argue it’s not expensive but how many teenagers and even adults eat plates and plates of food? We certainly don’t. Often our kids had a bowl of pasta and so really not worth it I was utterly fed up to realise that no one had communicated there was room service as no menu in the room, so we could have ordered a plate or pasta to the room. With a €15 euros surcharge I might add. When I mentioned this to the manger, she said they were saving paper even though there is paper next to the bed with the pillow menu on it !! It cost us £100’s of Euros as going into town after a days skiing is not always practical. There is a free shuttle going down (super busy in the am.Sometimes a 15 min wait) and on the way back in the evening it’s 5 euros a head !! Just annoying .. Rooms are very small but clean and really modern. You couldn’t fit more in if you tried. Swimming pool is beautiful but also loads of extra prices. Bring your own caps etc or extra charges. Oh and don’t think you could get help with your cases before 8am as no staff on 🤦‍♀️ The afternoon tea is massive, but full of stuff you don’t really want to eat,and we are not that fussy! Several unappetising cakes and tonnes of white bread ( oh and green and yellow) sandwiches, none of which look appealing. How hard is it to do an afternoon tea? Fresh bread, jams and nice cakes? None of the 5 of us liked it .. just not 😌