Gastgebruiker
30 augustus 2023
Absolutely unforgettable! When you drive 9 hours from Zagreb to arrive at Bluesun Hotels & Resorts - Croatia destination based on false information twice provided by the hotel and to realize this is not what you booked and paid for, so you have to stop your completely ruined vacation and drive back home without having the opportunity even to properly swim. Really one-off memory preventing you from considering anything with Bluesun name ever again! We were looking for a location for a vacation with a pet, and after searching the Internet, we became interested in the Bluesun hotel Maestral in Brela. We were interested not only in the possibility of the dog staying in the hotel, but also in the possibility of him swimming in the sea with us. In the reservation center, we were told by phone that there are some beaches where dogs are allowed, but they don't know exactly how far they are from the hotel. Therefore, I called the hotel directly and received information that we can bathe with our dog anywhere, and based on this information, we made the reservation. Arriving at the hotel, I immediately repeated the same question during the check-in, noting that I wanted to avoid potential inconveniences. At that moment, there were 3 people in the hotel's official clothes at the reception and they repeated to me the claim that we can bathe with the dog anywhere. As we arrived at the hotel before dinner, due to traffic jams, we didn't go swimming until the next day and immediately experienced a series of inconveniences. While putting towels on the beach directly below the hotel, the sunbed renter (that's how he introduced himself) approached us and warned us that we shouldn't be here with the dog. Most of the people from the beach looked at us sideways, which made us extremely uncomfortable, and one lady, in an unpleasant tone, also drew our attention to the fact that there was a prominent prohibition sign. Indeed, there is a no-dogs sign on the beach, directly below our hotel. We went back to the reception and asked for clarification, but now there was another person behind the desk who confirmed that dogs are not allowed on the beach and that she was sorry we didn't know that. She suggested that we talk to the hotel manager next morning. The same evening, I called the reservation center again, where I was also told to call in the morning because there is no longer a responsible person available. Immediately in the morning, we had a meeting with the hotel manager, who apologized and, like the lady the previous evening, suggested possible beaches for swimming with a dog, but which are also not completely legal for that. The only definitely legal beach for a dog is Stomarica, which is too far away for it to make sense, especially for us, whose explicit selection criterion was proximity to the hotel. I must emphasize that the possibility of swimming together in the sea with our pet and the proximity of the beach to the hotel were the key criteria for choosing
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