Our stay at this hotel was not as expected. Since this is a Hyatt hotel our expectations were a lot higher. The room was small, and the bed was really uncomfortable. Our view out the window was of the city but before we even could look at it, we had to try and overlook a black dirty roof. My mother got back pain from laying on that uncomfortable bed, so we had to cut our stay short. The carpet didn't look very clean and there was a big stain on the couch, and it looked like a child scribbled on one of the walls. The bathroom sink would leak from the behind the faucet and the top of the vanity would get wet constantly. The towels were like sandpaper and of horrible quality, as were the toiletries. Speaking of which we had to ask for more because we were only provided with a small amount. Even the toilet paper was horrible!!
When we tried to use the pool, it had been raining for the past few days and the water from the pool was overflowing from it. Mangement should have done something to request maintenance at the pool to reduce the water. Breakfast was okay but there wasn't very much of a variety. It was pretty much the same thing every morning. Main dish was scrambled eggs. It would have been nice if they changed it up some days with having omelets on one day and Quiche or fried eggs on another day.
The staff was okay, but they weren't that friendly. They should be more welcoming and more accommodating towards their guests.
Vertalen