Hotel Plaza Sol Veracruz

An ok hotel but i think yiu can get better deals in the area,above a shopping mall I dislike that they hold a 1000 pesos deposit,showers could be cleaner,beds are ok and is near the beach

非常好！唯一不足之處就是沒提供飲用水和紙巾等。

I found one of the front staff very rude. I asked to change rooms as the one I was assigned had no windows and had a very strong smell of humidity. She told me I could not change rooms because I had already entered the room which sounded absolutely ridiculous. I asked to be upgraded and I would pay in order to change rooms and was told the hotel was full. I requested to speak with the manager in charge and shortly after was offered a room on ground level ( no one called the manager ). Next morning when checking out, upon inspection of the room I was told a towel was stained ( I only used one as I stayed by myself ) and they charged me $ 20 dollars equivalent to “replace” the towel. I sound that insulting however I had to leave for the airport so I ended up paying. I’m never coming back to this hotel.

I’m experience front desk staff for checking in and out.1st time on check out I got questioned how many towels we gave you and sent employee to check entire room and still not released deposit for 3 days ….lol

The hotel contacted me the night before my trip to inform me that the reservation was not guaranteed because I made the payment through a debit card. At check in, the staff said it was a policy for Mexican hotels through *******, but I explained that this was the first time I had had this problem with any of my reservations. Fortunately it was a short stay, the location is excellent but the cost-benefit ratio of the hotel is not ideal.

It was very good stay like always very good breakfast and clean good employees very friendly

Staff was great! Rooms (ejecutiva/executive) has no cups, no mini fridge, so even with air conditioning drinks get hot and I had to go get ice. I was not allow to take a reusable cup of coffee to my room but staff were kind to give me a disposable one, although I would rather have a reusable cup.

The beach is within walking distance, just behind the hotel, Boca del Rio has a recreation area in front of the beach, like Malecon, people jog, run, bike, roller skate, I felt safe and warm, a lot of families enjoying the afternoon. The hotel is at a mall and ******, it has restaurants at the same building and a shopping mall. The only inconvenience is the elevators as there is construction going on, only one works.

HOTEL MUY COMODO Y TRANQUILO