Bitez Garden Life

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Be prepared for a lengthy review. From the pictures on the website, the Hotel and grounds look very appealing. The grounds were, very, but unfortunately, that's where it ends. If they put as much care and effort into the accommodation and food as they do the gardens, it would be lovely. On arrival at past 10 at night, we were told there was no standard room for us which we booked so were given alternative accommodation for the night and had to return to reception the next day. (Unlike some hotels, late comers are usually left a snack if having missed dinner, but was told the kitchens were closed.) But, the bar was open, which was good. There was another couple that had been on the same flight and transfer with us, and their story was the same, no Standard Room so both parties were given a family room for the night. As arranged, we went back to reception the next day and was told again, they had no standard room for either of us but could stay in the rooms we had. Of course, we made sure there wasn't going to be any extra costs, which we were advised there wouldn't be. Bitez, is beautiful outside of the hotel. Beautiful beaches and sea front, and restaurants offering sun loungers free of charge, hoping that you would purchase any refreshments from them, all fairly priced. Most of the restaurateurs spoke good English. Inside the hotel, the rooms are very dated and they are not cleaned very well, if at all! The food was awful, catering mainly for Turkish and European visitors. There was no fruit available for breakfast, but chips were. There was fresh omelette on one of the 7 days we were there. They had no English tea and more often than not, the coffee machine would be broken but when it wasn't, the coffee was thick and horrible. The main meals of lunch and dinner were always some version of Chicken and Rice and was variably, only warm or cold. Met some lovely people at the hotel which made the holiday as good as it was. Eating outside of the Hotel is a must. Elvis's bar round the corner for a delicious steak and Sultans on the beach for delicious Sea Bass. The boat trips were amazing, visiting 5 little islands, and jumping of the boat into the sea. Out of 6 people, 5 of us had dodgy tummies, some suffered more than others, lasting many days. It was on the Monday, when we were due to go home on the Wednesday, that the Hotel Receptionist came knocking on our door at about 7.30pm saying we had to get out of our rooms immediately as they were needed because they were family rooms. To cut a long story short, we were accused of being Liars about there being no extra charge for the rooms, we were going to be charged an extra £100 per day for the rooms. We said we weren't going to pay, we were told that we would not be able to leave the hotel if we didn't pay. When asked how they could do that, we were told the police would be involved! I managed to get in touch with Easy Jet as felt we were being bullied in this situation, they were brilliant. (Eas

I had a whole week in Bitez Garden Life with a package deal with Easyjet, transfer and hotel. The rooms are suitable for families but if all the beds are out it becmes a little small. Also the rooms could do with a little updating, all it was ok as the room was kept clean and the shower worked. The surrounding garden is beautiful bye the way and well kept. But if you come to Bitez Garden Life you will not spent that much time in your room as sitting next to the pool is much more interesting. Or going to the Private part of beach the hotel has to offer. I absolutely loved the food, could not get enough of it. I would go back one day and loved it! Entertainment was ok but when I was there it was more Turkish orientated.

The outward appearance of Bitez Garden Life is lovely, a clean modern well decorated reception area, two nice swimming pools and well maintained grounds. The food is of a good standard except for the breakfast which is solely Turkish and not what most Irish/British people would enjoy. A special mention must be given to Ishmael and all the team in the hamam……they’re friendly and don’t push the packages on guests. However there are too many faults at Garden Life to merit a review that is anything more than average. The sun beds at the pool are insufficient to meet demand and they are so packed together you are literally touching the person beside you. Consequently people are up as early as 6/7 am reserving them. Some bedrooms seem modern but this is how we found room 113 and its surroundings. The stairs and corridors are FILTHY, dirty marks and leaves everywhere. They obviously haven’t been cleaned since the complex opened in May. The key card to our room constantly failed, must have been to reception 2/3 times daily to get it rebooted. The bathroom was dirty, long standing urine stains in the toilet and not once in our 8 days did we have hot water for a shower. The floor and walls in the bedroom were similarly dirty and the the room itself is tiny. Daily cleaning consisted of a new toilet roll, the bed made up and towels changed but no cleaning of any surfaces. Our balcony was tiny and dirty overlooking some out sheds where broken furniture and sun loungers are dumped. We hated the room but were stuck with it. Just remember, first appearances can be deceptive!

We were put in this hotel by easyJet as our flight had been cancelled. When we entered the room we were hit be the smell of damp and sewage. The bathroom smelt of sewage and the bin in the bathroom had poo on the lid! When we left the room and went back the key wouldn’t open the door. After several attempts my partner went to reception. He was, eventually, told someone would open it for us. After waiting for a long time my partner went to reception a total of 5 times to ask why someone hadn’t come. When eventually they did come they expected a tip! Breakfast was awful and restaurant area was dirty. Would definitely not recommend!