Peermont Metcourt at Frontier, Bethlehem

We had two nights at the Frontier Peermont Hotel, it’s a larger hotel and it’s very well kept, all the staff are friendly and very helpful. The bedrooms are well kept and comfortable. We were assured that the ****** would not cause any problems and they were right we never heard any noise at all. The Beef Baron Restaurant is renowned for Steak which suited my husband and he enjoyed them with relish, I’m not a Steak person and I’m often sceptical when restaurants highlight a particular food I needn’t have been I had lamb shank and oxtail dinners and both were superb . Breakfast is super too, that’s if you manage a full breakfast. We had one exceptional waiter on both evenings, I wish I could remember his name, he’d only been working in the restaurant three months he’d been promoted from housekeeping, we did compliment him to the Restaurant Manager. He was a delight super efficient, friendly and we enjoyed chatting to him, the young man will do well in the hospitality industry. The secure car parking is a bonus too. The location of the hotel is great too, with a shopping centre within easy walking distance. We were advised by the Receptionist to visit Clarens, we’d love the shops, we went it’s not far and what shops they’re amazing, there are plenty of restaurants although the most popular must be the Clarens Brewery Restaurant.

I got to the hotel to find that I had no room, around 21h00, having driven a car for 4 hours in the rain. The hotel sent me to a guesthouse of their choice. They refused to refund me. In the morning they told me that ********** agreed with them that they owe me no apology! No refund. I tried to lodge a protest with **********, all in vain. The guesthouse I was sent to has a reception that close s at 21h00.So only a guard was available to let me in. Restaurant closed. Bar closed. TV was not working at all. So I had an extremely uncomfortable time there. People, I chose a specific hotel, why did I get mistreated like that? With ********** in collusion?