Holiday Inn Berlin - City East Side

I showed up at 12h30 and they charged me 20e for early check in. That s a disgrace, havent seen tat again in the hospitality industry, someone should speak the managers about the market and what hospitality means. Either there is no available room or you dont charge the customer and you grant them early check in. The fact that the customer pays for a whole day but should check in 3 hours later than what should have normally be the check in hour, happens because the hotels should allow 2-3 hours for the cleaning of the rooms. But when a room is available then it is abuse of the system to charge them 20e extra, they have already paid the whole 24h. It is not the 20e, I couldnt care less, it is the fact that 20 years of business trips and travelling around the world it is the first time that I have paid for early check in at 12h30 (if it was 11h00 or 10h00 or 09h00 it might have made sense, even though in many hotels I was granted early check in even at that hours, but ok there would have been a logical base). On top of that, when other chains and hotels give on a Sunday automatically 2 hours more or are very flexible because of many checking outs and because they want to keep their customers happy and returning (one of the main business objectives in the hospitality industry), I have asked for 30 more because of being late at waking up, the receptionists told me to do as fast as I can 20 mins if I can 😅 because they were supposedly in a difficult situation (not true, havent seen anybody when checking out, not a soul in the reception or in the cafe/bar) Asking if I could delay 2 hours and pay a surcharge of 20e, she told me no a whole extra day is charged if I want to check out at 14h00 (ahahaha). I had a great time in Berlin as always, so I did not bother to raise any issue, but next time I know where to not go when I need accomodation in Berlin 😅 Also, 4 star hotel with no minibar or fridge? In Berlin, in a new hotel? I consider the contemporary German culture fair and reliable. This is an example that shows the contrary. For the rest no frills accomodation, newly built, nice area mainly for clubbing, the arena and the east gallery, but far from the centres of Berlin

nice...............................................

Convenient location and nice breakfast.

Great hotel for the film fest, located right next to Verti music hall. Extremely convenient.

The room was super clean. The hotel is centrally located. Walking distance from a shopping mall and the train station. We tried ordering room service but we didn’t have a way to do it and when we called reception they basically told us to just look in the room for the menu. We only had a breakfast one. Other than that, everything else was awesome.

Everything was good, the room allotted could have been better considering I was traveling with my partner. Food was decent 😋

The room was very noisy. The corridor is not very clean or need some renovations. The servant at breakfast doesn't follow the hygiene rules and touches upper parts of the utensils. Breakfast is a bit expensive. Overall it is might be an okay option to stay but there are much better places in the area.

Ein kleiner Kühlschrank wäre wünschenswert. Der Haartrockner war nur für kurze bis keine Haare geeignet.Das Personal ist super freundlich und hilfsbereit. Die Lage ist auch top. Beste Anbindung.

前台那個***態度不好。跟他借個轉接頭，他馬上跟我說你可以去外面的商店買，另外那個***比較nice，他就把轉接頭借我。 除了服務態度以外，其他我覺得都還可以，地點不好，離市中心非常遠