Medplaya Hotel Regente

Very pleasant man on the reception when we checked in. Hotel had parking and was clean and perfect for our 1 night stay. I had the unfortunate mishap of being robbed on my way back to the hotel and the night staff were very helpful. They called the police for me and helped find telephone numbers to cancel my bank cards. Will definitely stay there again if I ever go back to Benidorm.

The hotel is well placed for the Benidorm palace and the beach. The hotel has good facilities . There is a good choice for breakfast. There was entertainment in the evening. Although it is only about 100m form the road it is very quiet.

Nice but no tea and coffee in room

Todo está muy bueno y la comida es buena, las habitaciones están de 10, recomendado

Nos pusieron mala habitación

We booked 4 nights via easyJet holidays. 1hr 20 transfer from Alicante, 15-20 min stroll to the beach. We had 2 rooms(1 double & single each). Hotel was clean, comfortable and safe. The food was good and restaurant staff extremely hard working. The evening entertainment was good enough. Have zero complaints about our experience and would definitely consider staying there again.

Here now on our last night , we've had a fantastic time , lovely hotel Food : Good choices always hot Bar: fantastic staff , good choice of drinks Room : small but clean and practical Entertainment: honestly some of the best hotel entertainment I've come across Staff: very friendly , had some good laughs with bar staff and nacho from the animation team Overall a fantastic experience I will 100% use this hotel again , very peacefull at night, but plenty of crazy night life a short walk away , my only 2 things I'd change in my honest opinion 1. Sun beds can't be adjusted so your always laid flat 2. Possibly a self serve pop/drinks machine at the restaurant to cut waiting time down , This hotel definitely feels small enough to care but big enough to cope !!! Already planning another visit !!

Stayed from 5th -16th May and was very disappointed. This was our 4th stay at this hotel and have always written great reviews but sadly will not return. On arrival at reception we were informed by a very rude man that we were on floor 6. I politely asked if we could have a lower floor due to disability as we had requested this when booking and were hopeful as we had been allocated these on our previous visits. He then after muttering under his breathe offered a room on the 3rd floor but managed to find another guest in our party a room on the first floor. As none of the rooms offered to us weren't ready anyway I said I was prepared to wait and see if he could find a lower floor as a higher floor is a safety issue in the event of a fire because there would be no lift. He eventually found one but told us we'd have to wait an hour before it would be ready which wasn't a problem. All other staff were very pleasant and hard working . Nacho and new recruit Tom were a great entertainment team, the dining room and bar staff seem to be cut back and the poor staff were run ragged trying to please everyone. The room - 2 bath towels and no hand towel for 2 people, not cleaned to previous standards . Maid for the first 3 days only made the beds. On the 8th day I dropped something and lifted the valance to find it but what I found was loads of hair and fluff that must've been there for ages under the bed. Returned from shopping to find toilet flush button broken at 6pm. Reported to reception who gave us the option to wait till the handyman started in the morning or we could pay for a plumber to fix it that night. Arranged for handyman and he was meant to come at 10 am but by 11 am we reported to reception he hadn't been . They said they knew nothing about it as it wasn't logged. Met four people we knew at the hotel and they told us that they and lots of others had been violently sick. This was confirmed when others were warning us about it as they had experienced the same. Two out of our party of seven were also ill. Thank you for the memories Regente and I'm really sad to be writing this.

3rd stay here, hotel is good, but we noticed a few little things that have changed, especially in the restaurant. The staff work very hard, but there just doesn't seem to be enough of them to do everything they need in the dining room. Food is fine, you can always find something to eat, a couple of of points that need to be addressed, are that the eggs go cold very quickly due to plates being cold at breakfast, when you enter dining room to give your room number, the staff member can often be seen running around cleaning tables as well as trying to greet guests in, we received drinks service to our table for the 1st couple of nights, but after that you had to go to the dining room bar to get your own. They ran out of bottled water, then put the price up for water from the dispenser. These things are mandatory for a 4 star hotel, this is not a complaint about the the dining staff, you just need to employ more, instead of cutbacks.Bar staff are wonderful, all pleasant and hardworking, made to feel very welcome, I will not single out any one in particular, they are all lovely. Then we come to the entertainment, Nacio the entertainment organiser is amazing, always trying to make sure everyone is having a fabulous holiday. Rooms are clean, beds very comfortable, cleaned every day. Overall review, we will return again, made to feel welcome and looked after. Hopefully small improvements will be met. Thank you from Tracy and John 👍