Gastgebruiker
29 maart 2022
We booked in this expensive hotel, but we were not informed in advance of the inconvenience, disruption, noise level at night due to a film crew making a film. Had we been warned in advance we would have changed the dates of our stay. When we complained as to the fact that the hotel should not have taken our booking on the days in question, we were offered one night stay free of charge. We travelled a bit far and staying one night would not be satisfactory as apart from long distance travel, we would have had to register in the hotel at 3pm and left the next morning by 11am. Hardly worth the bother. When raised the issue with the hotel proprietor, Miguel, he was not helpful, arrogant and patronising and would not at least give us 2 nights stay to compensate for long distance travel. The hotel is badly run, apart from breakfast and room cleaning there is no staff all queries on line! If you do not wish to use your smart phone to open you room,etc, don’t stay in this hotel. Not value for money with limited service although advertised as relaxing, peaceful and ‘atuned’ with nature, the hotel is very unsympathetic and visitors to the cave opposite means continuous disruption. Save your money and don’t stay in this hotel.
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