Gothic Apartments by Wonderful Italy

When we arrived,,it said we would be met by the “team”,and taken to the apar**ent. but we were given instructions on how to find the apar**ent. We were treated rudely when we couldn’t find the lock box, our phone was not working properly. and they finally sent someone to help us get into the apar**ent, she kept saying, I sent you directions, I sent you directions. Not I’m sorry no one met you, or sorry you had trouble upon your arrival. It took her several tries to find the right keys to the gate, the front door and then the door to the apar**ent. It was a terrible way to begin our time in such a beautiful place. The apar**ent was roomy and had comfortable bed. It was the staff that made a horrible impression on us. The walk up to the apar**ent was extreme with our luggage. We never spoke to anyone again until we were contacted by text and asked what rime are you leaving, the latest checkout is 10! The area is beautiful and we met many kind, wonderful people in Bellagio, but this staff was not among the kind or considerate of visitors coming to visit for the first time. We would not stay here again because of the staff and the way we were treated, not like guests, but like intruders into their day, by having to help us.

Perfectly located, but that’s all it had going for it. We stayed 4 days, no hot water for showers for 2 of those. No response from the management when it was raised. Uncomfortable bed. Shabby but not chic. Inflexible 10am checkout time. Very over priced for what it is

Staff was great in communication and even met me at the property to check in and show me around. Amenities were good. Tub/shower is charming, but deep. Grab bar could be helpful, especially for older guests. Convenient location. Would recommend.

Very unique property! Very convenient. Exactly what we were hoping for ~ a traditional, historical Italian space. The air conditioner was a great touch & made the room quite comfortable.

Very old musty. Parking was a quarter of a mile away. The musty smell was so bad that our eyes were irritated the entire time and when I complained I was simply told “what did you expect from ancient furniture? Your choice” and ******* was ignoring y repeated request to get moved to another unit.