Dream Apartments St Thomas Hall

Appartement was geweldig, zeer schoon en op een goede locatie. Het enige probleem was dat ik me pas realiseerde toen ik daar aankwam dat ik een aanbetaling moest doen. Ik denk dat dit onderdeel van de details had moeten zijn toen ik boekte. Ik kreeg te horen dat het alleen als een openstaand bedrag zou worden genoteerd, maar er werden kosten in rekening gebracht. Verder heb ik genoten van de droomappartementen en zal er weer verblijven

Deze plek is een absolute grap, bij aankomst was er geen gratis parkeergelegenheid zoals op de website vermeld staat, toen we in ons appartement aankwamen werkte de tv niet en het warme water werkte niet, probeerde het bedrijf te bellen 5 + keer en geen antwoord. Luide muziek de hele nacht. Er is een bewaker aanwezig op het terrein, maar die is die nacht slechts één keer gezien. Om 03.15 uur klopte er iemand dronken op onze deur en ik voelde me er erg onveilig door. Ik bleef uiteindelijk niet de t****e nacht, want er was niets leuks aan deze plek en ik wilde er gewoon even vanaf.

Het appartement had schoner kunnen zijn, geen föhn zoals vermeld, gordijnen tijdverspilling ze houden geen licht buiten, het is aan een zeer drukke weg, vuilnismannen om 6 uur 's ochtends, andere mensen in appartementen slaan de hele tijd met deuren, meer slaande deuren tussen 23.00 uur tot ver na middernacht, een zeer luidruchtige plek om te verblijven, zou helaas niet aanbevelen.

Absolutely horrendous company. Wish I had of read these trip advisor reviews prior to booking. Got an email late the night b4 we were due to arrive cancelling our booking. Email wasn't seen until we were on our way. Tried to contact them and got really snotty emails back, re booked another hotel and 3 people in the hotel the same thing happened to them.

Last December we booked a 1 week family stay for the February midterm break. This was to tie in with a week's work experience by one of our children in Belfast close to the Lisburn Road. 2 days before our arrival I received an email informing me that the apartment was unavailable due to 'maintenance issues'. No phone call, no offer of alternative accommodation...... I rang the contact telephone number and got the same token apologies. The staff member did try and offer some alternative accommodation options - he was looking up the internet whilst talking to me. The level of service was terrible. My advice is not to book a stay here otherwise you could find yourself looking for alternative accommodation 48 hours before your arrival.

ONLY ONE WORD TO DESCRIBE THIS WAS TERRIBLE We informed you that there was 5 adults and 1 child aged 10, in a 2 bedroom apartment I was informed on the phone that there would be a sofa and then an extra bed. When we arrived we were on the top floor room 17 which we were told we were upgraded to the penthouse which was not the penthouse. My mum who is 70 which we told you had to talk up and down them stairs. On arrival the sofa had a sheet on it and 1 pillow so myself had to sleep on the floor in the living room which to be honest was rotten. The apartment itself was not up to standard at all we paid £270 for it and I can tell you that we will never he back. When departing at 10am this morning someone throw a tin of beer of the window and nearly hit my mother. This was meant to be a special occasion for my mother's birthday and it was a horrible nights stay. I found the apartment itself very very dirty, the carpet was rotten and very sticky, the shower was in a horrible state the drawers in the freezer were horrible. Over over the apartment was not CLEAN AT ALL I emailed the hotel about 10 times and rang about 5 times to this date the 25th October 2023 no-one has ever got back to me

We have booked a room on June 20th 2023 for sept 16th and we’re from the south and we got a message on *********** not even a phone call to say they had cancelled it due to over booking which is there negligence! Then I called to see if I could speak to manager as they just cancelled didn’t offer any other solution was told get on *********** and look it’s last min ended up paying extra for a room else double the price as it was literally 15 mins before we arrived absolutely ruined our trip! Stay far away from these don’t know a thing about customer services and also clearly can’t communicate absolutely shocking leave people in a position they did. Icing on cake I messaged at 8am to see could I check in early and was told it was 20 extra then to just have it cancelled a joke

Where to start?? Everything was dreadful. Damage to furniture, damage to the fabric of the building, rusty microwave, burnt carpets, smell of smoke and cigarette butts on window ledge, marks on the walls, dents and marks on the radiators, broken door stops, hole in the ceiling, polyfilla in walls, ripped lino on kitchen floor, AND once booked and onsite, but before access code to building and apartment given a deposit of £100 demanded. BUT with the amount of damage already to the apartment how could they tell if any new damage had occurred. There was too much damage to catalogue here, but have photographed most. We arrived for a weekend away. First apartment was disgusting and we asked to move so were allocated a different apartment, but that was little different. Spent enormous amount of time recording all the damage already present. Did not want to stay but it was too late in the day to book into another hotel. Telephoned the company to cancel the following day, and booked a hotel for the Sunday night. The lounge stank of smoke, with the evidence of cigarettes and cigars on the window ledge left there. The doors are on a chain and close automatically, but bang shut, hence we were kept awake all night by banging doors. The apartments are also located on a busy arterial road into the city so it is also a noisy location. But over all these apartments have been made and decorated with cheap materials that just do not stand daily use. It is all poorly maintained. DO NOT BOOK THIS PLACE - You will REGRET IT.

When i first saw some of the reviews i was abit spectical but i can honestly say these reviews dont merit the actual apartment. Communication with the company was quick and easy no issues with getting the key etc. Yes the apartment did havea few cosmetic issues like burnt mark on the carpet few marks on the wall but i took photos soon as we got in the apartment and sent them to the company via email just so they knew they were already like thay so was no issue with my deposit. The apartment is ideally located just outside of belfast with easy frequent buses both ways and plenty of takeaways and shops near by. Yes was abit noisy on a night because few apartments in the building and the doors slam shut quite loud but that is expected even a normal hotel you would get few loud noises. Overall i was happy with the apartment im not a picky person as long as the apartment was clean and tidy and no major issue with the company which they were brilliant thats all i want. I also got my deposit back the day after we left which was great 👍