So Sofitel Mauritius

De slechtste service die je ooit zult meemaken. Een advies van iemand die eerlijk is tegen zichzelf voordat hij eerlijk tegen jou is: ga er absoluut niet heen. Het enige waar ze goed in zijn, is het strand, verder niets.

Een goed hotel voor wie de voorkeur geeft aan een rustige strandvakantie. Goed onderhouden terrein, uitstekende service, ruime kamers met uitzicht op de oceaan. Het hotel is vrij rustig, dus zelfs gezinnen met kleine kinderen zullen zich hier prima vermaken. Goede toegang tot de zee en een schoon strand. 2 restaurants, beide heerlijk. Het ligt wel iets verder van alles af, d.w.z. er zijn geen winkels of andere cafés/restaurants in de buurt, misschien is dit iets om rekening mee te houden. Andere activiteiten: tennisbaan, spa, kinderclub, suppen, kajakken en meer.

Het ontbijt werd langzaam klaargemaakt, er waren geen handdoeken na het schoonmaken van de kamer en de koffie was niet bijgevuld, wat vervelend was, maar de locatie en de tuin zijn een aanrader.

Het is een van de weinige vijfsterrenhotels in het zuiden van Mauritius, maar helaas is het algehele niveau lager dan dat van vijfsterrenhotels in andere gebieden. Ten eerste is het hotel vrij groot en is de afstand van elke kamer naar het servicepunt vrij groot. Het hotel moet een elektrische auto sturen om over te stappen. Deze elektrische auto is erg psychedelisch, soms erg snel, soms erg langzaam, en het is onmogelijk om de tijd redelijk te beheersen. Het ontbijt in het hotel is ook middelmatig. Het lijkt waarschijnlijk meer op een Engels ontbijt, maar het eten is niet erg goed, vooral niet voor Chinese magen. Over het algemeen is het veel lager dan de psychologische verwachtingen. 's Nachts was er een stroomstoring en het duurde ongeveer een half uur om weer op gang te komen. Vrienden die zelf rijden, kunnen het gebruiken als overstap naar het zuiden, maar het wordt niet aanbevolen voor een langdurig verblijf.

It should not be listed as a 5-star hotel in Trip.com The location is not perfect since you wouldn’t see sunrise or sunset. The staff is polite but the hotel management needs to be improved. They let us wait and wait while checking in and checking out. The bathroom has 2 doors. The one going outside was broken. We could not close and lock the door. The mosquitoes are everywhere.

It was supposed to be a special trip for my birthday and I wanted to visit a country I’ve not been before. Chose this hotel because I’m aware of the quality of So Sofitels having stayed in them. The hotel has failed in many areas and levels. Service: they don’t replenish amenities; rooms are not cleaned on time so that I have to get out of my room so they can clean it in the late afternoon/evening. There’s poor communication between the reception and other departments. I waited 45 mins for a buggy to take me to the place where my taxi was waiting. I wasted an hour of my precious time which I had hoped to spend touring. I booked a boathouse activity on the first day I arrived. I arranged to be back before 2pm for the activity but it was cancelled and I wasn’t informed. I could have spent more time outside on my tour than to rush back only to be told it’s cancelled. The next day the lady at the reception actually told me to walk over to the boathouse and place my booking? Would you ask your guest to wake up at 9am and make a booking for the afternoon by themselves when there’s a modern invention called a mobile phone where she can call the boathouse and make the booking for me? On the last day when I actually managed to get it booked for 2pm through the reception and went I went there my booking wasn’t there. I went half an hour earlier just to be on time. The boat had left with someone else. I was then told the activity can be done at 230. I waited till 250pm. Food hygiene: if you prefer your food to be clean and hygienic, avoid the buffet. I saw the chef taking the pastries with his bare hands and placing them on the tray: I saw birds eating off a food item tray when it should have been covered; there were flies at the fresh juice jugs ; there were many items which were not covered so the birds had a feast.  As it was my birthday I had already arranged with the hotel for something special at dinner. They confirmed there’ll be a birthday cake offered . When I finished my dinner, I ordered a drink and waited for my “surprise” but it never came. So almost 20 mins later I had to remind them that there was a “surprise birthday cake”. But what they brought over was a regular chocolate muffin. No wording, no candle. I was surprised to say the least. I finished the muffin and drink and went to pay. They never cease to amaze me - they charged for my complimentary birthday cake. I had to remind them and then they took the charge out. When I was leaving, one of the waiters said there was birthday cake for me!! I didnt know what to say. If there was a comp birthday cake, why would I order one? Why didn’t they bring it over?needless to say it was such a letdown and I had to mood nor appetite to eat the cake.  Lack of initiative and service spirit: Thee was once I asked for tissue paper (because they didn’t replenish). They took 30-40 mins to bring over and I wasn’t surprised they got the order wrong. They brought toilet paper instead of tissue paper. I told him I can’t wait up so I asked him to place it outside my door as it was getting late. On another occasion I asked for hot Milk to use with the coffee pod which they gave as a complimentary thing, but the milk was cold so I asked for hot milk to go with that. the lady who answered took almost 20 minutes to make a decision that I will have hot milk. How much effort does it take to make the decision to send it over? after telling me 20 minutes later, they took another half an hour to bring the hot milk. These are just some of the issues I faced. As it was my birthday trip I have tolerated it and not get affected. It spoilt my trip to Mauritius. Needless to say So Sofitel won’t be on my recommended list of hotels if my friends are planning a trip there.

All was good! Very nice hotel ! Good comfortable room ! Beach not so good as we want )

Отель в целом неплохой, но давно уже нуждается в реновации, тк все уже старое и довольно все уставшее и грязное. Персонал очень услужливый и спешит помочь тебе с любым вопросом. Вода в бассейне холодная- не подогревают. В ресторане по меню - вкусно. Но завтраки очень простые и слабый выбор. За свою цену отель не плох

和好兄弟畢業旅行在毛里求斯待五天，其中四晚都住在索菲特so酒店，酒店工作人員的服務態度沒得挑，非常的熱情，見到我們會微笑打招呼🙋♂️接駁車沒有評價裏面的那麼不堪，明明隨叫隨到。不過酒店裡麪花園景確實不錯，很有度假的感覺，雖然設施有些老舊… 來説説缺點： 1.地理位置及其不方便，周圍三公里沒有餐廳，衹能在酒店吃兩個人隨隨便便一頓680人民幣 2.酒店合作的出租車非常坑人，換了三個司機，其中兩個都是談好的價格，下車的時候變臉要加錢！🤮明明收費已經很貴了，比華人包車都貴，50公里收費580人民幣，千萬別打太坑了