Grand Hyatt Beijing

Everything in regards to our stay at the Grand Hyatt was 6* except for the WiFi which wasn't of international standards. Location was spot on a central network linked to the mall with major big brands Which is linked to the 1st class train system. It's also 30mins walk to the Forbidden city. And the gym 🏋️♀️ and Pool and Spa was simply immaculate and luxurious first class with a heated pool oasis. Wished I could have spent more time enjoying the facilities. And what complimented well to the global luxurious brand was it's staff members! I have to call out the exceptional 2 departments Conceige and Housekeeping which was truly above and beyond!!! Daniel -assisted with restaurant bookings and forbidden City tickets reservations. And when he was off duty he still wechat me to suggest how to maximise the use of our tickets and best way to maximise time to visit Tianamen Square too and tips too on best way all this while he was off duty! Such dedication!!! Another staff whom I like to recognise is Cecila also from Conceige. When asked for directions on day 1, she didn't just verbalise, she left her station and ushered us all the way outside and showed us the right way around to our breakfast destination. On day 2, which is also check out day, she realised its J birthday and made arrangments for not 1 but 2 bakes so that our dearest friends could enjoy together too. She also kept in touch on wechat to organise all our logistical arrangments several times. Each time with a 😃 smile. Outstanding! Housekeeping lady for rooms 1221 and 1220 was simple though and detailed and went above and beyond too. So much personal touch to all that she did which most would never bother! Good job!! And best of all, she didn't expect anything in return. Absolutely admirable! Unsung hero! Check in staff Allan was pleasant and swift with our late check in and made our final day breakfast logistics seamless. Thank you and thanks for responding efficiently on wechat too. Con- WiFi sucks badly.....surprised that a 5* global brand couldn't keep u to. Chengdu 4* service Residence. So frustrating for global travellers like ourselves. Hope the next time we stay here sky guo would have fixed this feedback! Alongside with ensuring that luke warm pre made coffee will not be served. Absolutely charming sales director

Beautiful hotel, very friendly staffs, great location, walking distance from main square of Beijing, super clean room and fantastic view, Thank you very much for your hospitality during our stay, specially reception girl Ms Wingo and Tiffany, we will happy to stay again and again)

Excellent location within Oriental Plaza Mall and next to Wang Fu Jing and near Forbidden City and Tian An Men Square. The staff are very friendly

This hotel is superb- sheer luxury. The location is great for seeing the main attractions but also it is a tranquil haven to return. The pool is one of the best hotel pools I have ever been in. Definitely visiting again.

Good location, easy taxi access to most of the city, good breakfast.

Loved the service and location was excellent. connected to a mall for convenience. Chinese restaurant is very popular especially for duck. Breakfast Buffet is good.

I thoroughly enjoyed my stay in the Grand Hyatt. The staff were polite and helpful, and the room was comfortable and clean. The pool was beautiful, although very cold. We also had great service in the balcony restaurant on Saturday night. In particular, a young waiter called Jesse was very helpful and made our dinner very relaxing. The breakfast the next day was alright. Plenty to choose from and tasted ok, but the service was not as good. It seemed like they were short staffed on some stations. There was only 1 person on the toast/waffle/pastry counter and she was trying to bake, cook a waffle, and refill a fruit bowl on the cereal counter at the same time. We also had a waitress in a darker blue uniform who was so angry looking and rude. She took away our cutlery every time we finished something and never replaced it, so we had to ask for more which seemed to inconvenience her. She went to get me a knife and fork and almost threw it down on the table saying "here." She then started cleaning up a table opposite us and was banging the chairs into the table disturbing my baby and myself eating. I appreciate that it gets busy in a buffet style restaurant, but working in retail means providing service with a smile regardless of how under pressure you are. Overall an enjoyable stay.

Super location ,food , clean and well mannered employees specially the Manager Ms Tiffany Beigh , she made our stay pleasant and superb . Thank you Ms Tiffany

It is a good hotel .damon is very helpful guy and moretti . I will come back again. Chloe is a good manager.thanks