Hot spring-hotels in Beijing

We loved the facilities here! We booked a 3 night staycation for our family (2 year old and 3 month old). The staff was helpful and friendly and our 2 yo played and played and played. We loved it. No need to really leave the hotel except to eat across the street. We will likely go back in the future and explore more of the surrounding area once the kids a bit bigger.

WTown was above what we expected. Hotel room faced the great wall and the view at night was heavenly when the Simatai Great Wall was lit up. The manager Celine went beyond her call of duty and provided my family with impeccable service and even reserved a table for my family during the christmas dinner event. Her excellent service attitude made our stay felt like home.

This experience was very good. The supplies are complete and comfortable. There are different types of pillows to choose from. Down vests are also specially prepared for outdoor hot springs. The hot spring is halfway up the mountain and half outdoor, which is very unique. The park is quiet and tidy, with beautiful architectural style. It has an indoor playground, a small outdoor plantation, and a shallow mountain climb, making it suitable for the whole family. In particular, I want to mention that the hotel's service is very good. From the reception staff to the cleaning staff, they are all very enthusiastic and meticulous. Especially the housekeeper Xiao Han, who contacted us the night before and received us as soon as possible on the day of arrival to introduce various aspects of the hotel. The service during our stay was also patient, meticulous and very thoughtful! Overall, I am very satisfied and will go again if I have the chance.

We loved the hotel room it was so clean and the decor is modern, but we didn’t like the location because we want to tourist the center of Beijing and this hotel is a bit far, but if you are looking for a nice , clean hotel not in the crowded city this is the one! Ps: They have great snacks in the room’s mini bar

Thanks to William for the butler service, which is warm and attentive, making you feel at home. Thanks to Nancy, the guest relations manager, for taking care of us, and Dennis, the concierge, for his service. We will come back often!

This is my second stay in the past two months. There are many places to choose from for my children, and they want to go to Xishan Hot Spring! The twin room I booked has a lot of space, with two 1.5-meter beds and a sofa bed. It's no problem for a family with two children. The housekeeper Yan Qinqin is very good and can help me with my needs very quickly. Restaurant meals The products are rich and the hot spring water is very clean. We went to the hot spring after dinner and it was also very clean! Compared to January, there are new mini kitchens, craft rooms, and special areas for candy parties. Every staff member I met is very nice and really enthusiastic about the guests. If there is a little difficulty, the staff just need to look at it. Come over and help when you arrive. There are many interesting activities during the Spring Festival, which are very good. I will come again next time!

We had an amazing staycation at this hotspring resort. I was very impressed with the customer service we recieved. Everyone was incredibly kind and went out of their way to help. The staff has clearly had 5 star training. I would like to make particular note of Mr. Lee at the front desk. Upon check-in, he served us and acknowledged that not all the staff spoke English and that we should contact him directly over Wechat if we needed anything. On several occassions I contacted him and he was prompt and curtious. He was a great ambassador for the hotel. For example, room service forgot chicken on on salad, and he promptly pologized and arranged for two new compelmentary salads to be sent (i believe this was an oversight as the hotel was very busy with a special chiristmas dinner that night). It is common in Beijing for hotel staff not to speak English, however we did found several memebers of staff that did. For example. when we went to the dining hall, they sent an English speaker over to help us. Further, the dining hall manager checked in with us and personally cleared plates away. Buffet breakfast was above average with western and chinese food. Also, when ordering room service, though they did not speak English, they sent someone to our room with a menu so that we could point to the items we wanted. Overall, the hotel is new and to Western standards of cleanliness and quality. Beds and pillows were comfortable. We were with my 2 month old baby and my 85 year old father, all generations enjoyed our time. The hot springs were very clean (not always the case in China) and they were alongside swimming pools with kids climbing apparatice and water ball pit. It was also nice that there were complementary refreshments (snacks and drinks) at the hot springs. In the winter air, the outdoor hotsprings were great. Finally., though it wasnt a huge attraction, its nice to see the lammas, chicken and horses. Overall, I could not recommend this place more. I will defintely stay again.

I went for a small mini-break to escape the hustle of Beijing. I have been here before with friends. With friends and some wine this place is great. On your own it is great too... but only if you love the Hot Springs. I do. The hotel would be pointless if you don't like Hot Springs / Swimming. My only disappointment was that, because it was mid-week, the breakfast range was tiny compared to when I came with friends on the weekend. Both the hotel and Hot Spring were much cheaper... so that was good... but I felt that they over-simplified the breakfast buffet. Somethings they had before (like jams and preserves) are sealed and have long sell-by dates... so why not put them out? Likewise, why offer only one juice... can't you offer a range but put them in smaller containers if you are worried about waste? The Hot Springs are the clear highlight. I highly recommend going after dark. Tickets seem valid for 24 hours, so I went for a few hours daytime, then back to the room, then again after dark. At night it was so peaceful.

It is worthy of being a five-star Hyatt, a brand that upholds attentive service, and another excellent stay experience. This time we booked a connecting room with an elderly person. As soon as we placed the order on Ctrip, the hotel’s beautiful lady named Zhao called us to ask about the check-in requirements in detail and gave us better suggestions. When she learned that someone of ours had a birthday, she even said Will be taken care of. This made me feel the warmth of Hyatt before I checked in. When we checked in the next day, we were really surprised. The room was decorated with ”Happy Birthday” and the room was upgraded to a balcony room, which made the whole family excited. During my stay of 3 days and 2 nights, I could feel the good service awareness and enthusiasm and friendliness of the staff everywhere. Even if I met the waiters or cleaners in the corridor, they would greet me with smiles and give considerate tips, which really created a good atmosphere for the guests. Experience the atmosphere. In addition, the hotel is also designed with very user-friendly details, such as the small platform at the entrance, which is convenient for placing the key card. There is also a small sink in the bathroom, a bath stool is placed in the shower room to facilitate the elderly to take a shower, and the bathroom is equipped with voice-activated lights. There is no need to fumble for switches in the dark, and there is no need to call guests well in advance to remind guests to check out, which makes guests with elderly children less panic. If there are many people when dining, using guided seating can ensure a good dining experience for restaurant diners and avoid the chaos of holding plates and sharing tables to find seats. In short, Hyatt's user-centered management and service philosophy can be seen everywhere. The 90-year-old man in the family is very satisfied with this stay. He said that he will bring his children and grandchildren here when the spring flowers bloom, and he will also come here when his family celebrates their birthdays. Thanks again Hyatt!

This time, the experience has plummeted during the holidays. Every time I went there, the room was prepared in advance, and the room was decorated with children's equipment and upgraded. It’s understandable not to give these during the holidays. Let’s talk about the situation this time. I took the elderly and children and booked two rooms. We went to the hotel at around 12 noon to wait for the rooms to be packed, one at 2:30 and the other at around 4:00. While waiting, the children participated in activities and signed up for the 160 afternoon care activities. The elderly could only sit in the lobby and wait. After dinner, we went to soak in the hot springs at 7 o'clock. The open-air journey from the hotel to the hot springs was not very friendly on a winter night. In addition, the lights in the hot springs were too dark at night, so it was easy to get empty in the pool. The breakfast is indeed of limited quality, and the previous buffet dinner was not highly rated. The summary is, don’t catch up on holidays. Overall, 5 points, and only 3 points for holidays.