We didn't even stay and they won’t refund our money.
We checked in, used the toilet and it overflowed uncontrollably. Went to the front desk who said, "oh, you flushed the paper..." Last we checked, we were in a developed country where we can flush toilet paper. Nothing was said at check in. There were no signs saying not to flush toilet paper... the toilet overflowed so bad, it went into the hallway through the wall.
The staff cleaned it up, but the area smelled like sewer. There wasn't another room with a king bed, and that's what we paid for.
Completely unreasonable at this hotel not refunding our room after expecting us to know that they have a terrible sewer system without warning us anywhere.
If they had stated this in the description, we would never have picked this hotel.
General manager hasn't been available to take any calls either, very unprofessional.
Terrible place.
Vertalen