Hotel Cataleya Bavaro

This is a deceptive hotel! I've already paid on Trip, but when I arrived, the owner asked me to pay for the room again, essentially charging me twice. The soundproofing is extremely poor, the wifi signal is weak, and I couldn't access the internet. The room lacks windows, making it dark and damp. At 3 am, the owner's loud voice disrupted my sleep! I've submitted videos and evidence to Trip, and they promised compensation. I'm awaiting the outcome.

We enjoyed our stay in Jamaica and decided to book with Royalton Bavaro. This place has activities, lazy pool, a surf place, other amenities, live plays, friendly service, beach is beautiful and the food was delicious. The only downside is the majority of the staff do not speak English. Overall we made memories and will return.

Only issues I found were I needed to ask for another towel for 2nd guest and more toilet paper. They didn't really have someone come to clean or change sheets/trash over 4 nights. Had to ask for more toilet paper. The water flow sometimes was choppy like alternating between strong and weak flow. However it was very clean. The only thing missing from room is a nice big mirror and the room is a bit small in terms of space. Overall nice place to stay for the price. I would return. Just be prepared for music downstairs/outside from around 8pm. restaurant included is nice as well, very good food prices/quality.

It was a farely decent experience. They haven’t changed the signs so its the old Hotel Garden. You can read it from the main street. It was very clean, staff was kind, really enjoyed the Dominican breakfast with mangu and cafe every morning. It's basic, don't expect luxury but it has all you need for a quick stay. It gets a little loud until 2am so my earplugs helped, didn't bother me much. Restaurants and some gifts shops are walking distance and beach is near by. Parking was safe and around the corner.

The hotel is extremely hard to find and it is because the name of the building is not the name of the hotel on *******'s website. The name on the door is the garden hotel. I prepaid for the hotel and the guy charged me an additional $12 when I arrived because he said that ******* had his rate too low. The $12 that he used was actually my one key cash though. So whatever discount you have, if you use it at this hotel then he will take it back when you arrive or you cannot get into your room. He assured me there would be no additional charges after that though. They only gave us 1 towel. We had a quarter role of tissue when we arrived. We ran out after the next morning. Went downstairs to ask for another roll and the front desk agent told us that we had to go buy a roll at the store ourselves because they didn't have it. The room itself was great for the price and there is air condition and hot water. You will need to take a taxi or an Uber to get to the beach though.

The place and stay are fine, my problem is that upon arrival the host charged me an additional fee because ******* took a cut for their services but he wanted his full per-night pay especially since I was only staying 1 night, which meant I had to pay his fees for using ******* or else he wasn't gonna let me in even though I paid what was advertised online... The wifi in the room was very weak too but it's ok when in the lobby.

First of all, I would have to rate this a five out of 10. When you go on the balcony, you could smell feces coming from across the disposal plant of the hotel, which was a big turn-off for me. There was no maintenance of the room, nor even a broom to keep the room tidy. As for the bathroom, there was only a half glass and broken soap dispensers that were dirty. To make matters worse, checkout was at 12:00, and by 10:15, the lights were locked off, the AC was turned off, and the water. When I checked with the person at the front desk, they informed me that checkout was at 11:00. That is so unprofessional, and I will never go back to that hotel in a million years.

The hotel is located in a prime location with the best Punta Cana nightlife and casinos in walking distance. There are also a significant amount of restaurants and amenities around the block. I was given a huge room with two beds, air conditioning, beautiful decor, fast wifi and clean sheets. The manager was super helpful and there are also staff around who will help you with anything you need at any time. Great value for money, would highly recommend!

The hotel is nice but nobody knew where the hotel was located. I was around area for 45 min looking for the hotel. Hotel needs more signs