El Avenida Palace

Dit hotel zorgde voor een geweldige start van onze familiereis naar Barcelona. Door een fout in de reserveringsdatum gingen we er met gemengde gevoelens heen, en kregen te horen dat er geen familiekamers meer waren. De kinderen gingen op zoek naar een ander hotel in de buurt, en ongeveer 15 minuten later kwam een medewerker van de receptie ons uit zichzelf benaderen. Mijn man en ik spreken geen Engels, en precies toen belde een van de kinderen, dus lieten we hen communiceren. Na het begrijpen van de situatie, vond de medewerker een tweepersoonskamer voor ons, zodat we voor die nacht in ieder geval konden inchecken. De volgende ochtend, toen we wilden uitchecken, had de medewerker onze oorspronkelijk gereserveerde kamer al voor ons klaargezet 👍🌹, en zo konden we blij op pad gaan om de stad te verkennen. Dit hotel ligt echt niet ver van beroemde bezienswaardigheden zoals de Sagrada Família en Casa Milà, en om de hoek vind je een winkelstraat, wat erg handig is.

Ik heb een executive driepersoonskamer geboekt. De kamer is relatief ruim. Het ontbijt is op een normaal niveau voor deze sterrenwaardering. De locatie is erg goed. Winkelen is erg handig.

Alles was perfect, maar het zou beter zijn als de houding van het personeel zou verbeteren.

Very nice hotel. The location is fantastic, right in the center of the city near Casa Ballot. The breakfast is superb. The staff are very friendly. The roof top has the city view.

Very satisfied with this hotel. The room was clean, the location is convenient with many restaurants nearby, and the service was excellent and impressive. Check-out at 12:00 noon is very considerate. The breakfast was also great. But, I was in the newly renovated room on the 8th floor did not have bathrobes or slippers. This is not acceptable for a 4-star+ hotel. Hope this can be improved.

NO AC!!! BEWARE! our family could not sleep at all the room was consistently between 26 and 28 degree celsius even it’s in January when outside is like 5 degrees, the hotel should have noted they have AC or ventilation problem so travelers can decide respectfully. What a pity as location and staff are amazing. Our one bedroom is also good size for a family of 3. They had technician checked and cleaned the filters, we opened windows in the bedroom and living room (no use) Room was still hot, they end up providing 2 not-too-strong fans and managed to add circulation to the rooms. Our toddler couldn’t fall asleep until 11pm and we couldn’t stop sweating. It was a very difficult and long night for us especially after a full day of walking and an early flight to catch next day. I want to emphasize the staff are amazing throughout, this is entirely the hotel’s facility problem. At check out another hotel guest came over and shared her room had no AC and circulation she could not sleep the whole night as well. Looking at google reviews it’s obvious this was not a “one off” incident apparently it’s been an ongoing issue dated even 5 yrs ago. We brought a baby monitor and you can see the temp on the little screen. If not because of this problem we will definitely return and recommend but unfortunately hotel failed to fix this ongoing issue nor did they notify guests beforehand.

House keeper was come into the room even we used sign board of don’t disturb….. Location is good MRT station (L2 and L4) is very closed.

Dissatisfied. We booked a terrace room for one night. First, we didn't know if the water on the bedside table was chargeable, or even if it was the water we wanted instead of alcohol; there was no sign indicating this. Second, after checking out, we wanted to charge our phones in the lobby, but the manager seemed impatient with us sitting there. After 20 minutes, he immediately came to call a taxi for us. Meanwhile, my companion's phone only had 60% battery. We just wanted to sit and charge it for a bit; were you really that impatient and in such a hurry to get rid of us?

Very good hotel. And very sweet. Next time i will order again！