Gastgebruiker
7 september 2021
To me it looks like they scam people with the deposit. Before your stay you have to pay a deposit of 320€, which is rather unusual for hotels, but okay, I didn't think anything of it. When we arrived in the room, our first impression was very good - stylish apartment. A closer look, we noticed the shortcomings of the apartment. The furniture looks cheap, as if it is about to fall apart. The couch didn't seem stable, the chairs creaked so we didn't want to sit on them. On the last day of our stay, the glass plate, which was placed on the dining table suddenly broke during breakfast. It had absolutely nothing to do with us as we just put a cup at the table and had our hands on the table while eating. A table should be so stable that you can have breakfast on it without breaking the whole glass plate! This glass plate did not rest properly on the table from the start and stood over the edge. At checkout the receptionist was friendly and I was assured that the manager would get back to me quickly regarding the deposit. After several emails to which I did not receive an answer, an invoice for 280€ (!) was only sent to me 1 month later. The remaining 40€ of the deposit was returned to me. The glass plate which was broken looked by no means of high quality. When I contacted the same company which made the new glass plate, I got a cost estimate of only 180 € for a glass plate with the exact same dimensions, It looks like we have been scamed. And other reviews say the same! I do not recommend Deco Apartments! Worst and most disappointing experience ever!
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