Montien Hotel Surawong Bangkok

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The hotel very nice, clean, the staff very friendly and provide very good service.

Great boutique hotel with excellent service

Location of this hotel is perfect in the Silom area, across the road from the night market. Staff are friendly and even alerted me at checkout that I had left my necklace behind in the room which they brought down. The hotel is very clean throughout.

Although having a refurbishment on the entire facilities in a few years back but the low ceiling, 1970s' specification could not be changed. Also, patches of mold were found in the shower area of Room 1505 and the towels were tired and dirty especially for the bathmat. Also, I do not prefer staying in a hotel which is taking tour groups as they jam the breakfast venue and tend to create a lot of noise.

Nice new renovation project and great location. Pool needs to be updated.

Great stay. The breakfast was fantastic would recommend. The doorman was the best! He helped us book a taxi to the airport and was an delight to talk to every morning while waiting for a ride. The front desk staffs were helpful as well.

The first day, we checked in - the bedsheets had stains on them. Also as we need to shave, I requested for shaving kits and we have to constantly remind them to give us shaving kits on a daily basis. The room on some days was not clean, so we took the towels to clean the place, upon checked out, I was asked to pay for the stained towels - 150 bahts. I felt a bit shocked as I merely use the small towels to clean the dirty areas in the room, which they failed to do. I am feel that although the hotel is now 5-star, it has lots of room for improvement in their cleanliness, customer-service and attention to details. Regards, Alex Ng

Check-in process: Check-in was smooth. The staff were friendly. Room Quality: The room from the first glance looked good. Good size – ample space for moving around with comfort. Unfortunately, the cleanliness of the room was cause for concern. Upon check-in we noticed the shower had long, black hair on the floor. Over the course of our 5-day stay, we noted there was long black hair on the floor after housekeeping had cleaned the room. During the stay, the shower was not cleaned. For example, there was water stains on the shower glass and the Charcoalogy soap on the ledge was never cleaned during our stay. In addition, the room flooring was dirty and needed a thorough cleaning, especially the edges and corners. That said, the bed was comfortable with one large pillow, and one small. The TV was large and modern. The gym was small but good. The swimming pool though was extraordinarily small (same size as a swimming pool at home) considering the Hotel has hundreds of rooms. Also, our key cards to access the lifts and room often malfunctioned, which required us to contact reception to reactivate them. We heard from other guests this also happened to them. Staff and Service: During our trip, we were mostly happy with the service and Thai friendliness projected by staff. Food and Dining: The hotel restaurant and bar were exceptional. We really loved the food, although the breakfast spread was the same every day. We thought the hotel might have provided a special menu for Christmas breakfast, but they didn’t. Facilities: The swimming pool gets great sunlight but is too small. If you’re booking a hotel for quality access to a swimming pool, this might not be the hotel for you. Overall Atmosphere: The hotel has great ambiance. Value for Money: We thought the hotel had a great location and was good value for money despite the above shortcomings. Specific Highlights or Issues: While in Thailand, we did some shopping to buy unique products. Unfortunately, upon our return to our home country when we opened our suitcase that we stored purchases, we noted the perfume box had been taken and realized they only people who had access to our room was the housekeeping staff. Naturally, we are upset about this, and we feel we have been violated. We had a wonderful time in Thailand but the theft from our hotel room at Montien Surawong Hotel has stained the experience. We would appreciate the hotel to reach out to us and resolve this issue. Overall Rating: We would have rated this hotel 4 out of 5, despite its claim to be a 5-star hotel. However, noting the theft, we would not recommend this hotel to anyone in the future. =================== 入住流程：办理入住手续很顺利，工作人员很友好。 房间质量：乍一看房间很不错。空间足够大，四处走动都很舒适。不幸的是，房间的清洁度让人担忧。我们在入住时就注意到淋浴间地板上有长长的黑色头发。在我们5天的住宿期间，我们注意到每次房间服务后地板上还是有黑色的长发。在我们入住期间，淋浴间并没有被清洁，例如淋浴房的玻璃上有水渍，而放在架子上的Charcoalogy肥皂在我们住宿期间一直没有被清理。此外，房间的地板也很脏，特别是边角需要彻底清洁。尽管如此，床还是很舒适，有一个大枕头和一个小枕头。电视大而现代。健身房虽小，但还不错。然而，考虑到酒店有数百个房间，游泳池却异常小（和家里的游泳池差不多大）。另外，我们用来进电梯和房间的钥匙卡经常出故障，需要我们联系前台重新激活。我们听其他客人说他们也遇到了同样的问题。 员工和服务：在我们的旅行中，我们大多对员工表现出的服务态度和泰国的友好感到满意。 食物和餐饮：酒店的餐厅和酒吧非常出色。我们非常喜欢那里的食物，尽管早餐的菜品每天都是一样的。我们本以为酒店会为圣诞早餐提供特别的菜单，但他们没有。 设施：游泳池阳光充足但太小了。如果您预订酒店主要是为了高质量的游泳池，这家酒店可能不适合您。 总体氛围：酒店有很好的氛围。 性价比：尽管有上述缺点，我们还是认为酒店地理位置优越，性价比高。 特别亮点或问题：在泰国时，我们做了一些购物以购买独特的产品。不幸的是，当我们回到自己的国家，打开我们存放购买物品的手提箱时，我们注意到香水盒子不见了，意识到唯一能进入我们房间的人是房务人员。我们对此自然感到非常不安，感觉受到了侵犯。我们在泰国度过了美好的时光，但是在Montien Surawong酒店房间内的盗窃事件给我们的经历留下了污点。我们希望酒店能与我们联系并解决这个问题。 总体评分：尽管酒店自称是5星级酒店，但考虑到盗窃事件，我们本来会给这家酒店打3星。然而，考虑到盗窃事件，我们将不会向任何人推荐这家酒店。