Royal Suite Hotel Bangkok

Wees voorzichtig! Er zijn twee hotelgebouwen, ik veronderstel dat die met de receptie goed is, maar de andere moet worden vermeden. Ik heb een DELUXE kamer geboekt, maar kwam terecht in een kamer die je op geen enkele foto van een hotel kunt vinden. Ik heb het hotel verteld dat ik na middernacht zal aankomen en ze zeiden dat er geen probleem was. Bij het inchecken was alles geweldig, vriendelijk personeel, grote glimlachen en zo, totdat ik mijn kamer binnenkwam. De kamer was in het t****e gebouw, groot, maar super stinkend en oud. Ging terug naar de receptie, ontving excuses en kreeg een upgrade naar een suite. Ok, dat is eerlijk, dacht ik. Betreed de suite, die enorm was, maar super oud en niet zo stonk. Ik besloot daar te overnachten, met de belofte dat ik morgen een kamer zou krijgen die ik had geboekt (trouwens, ik heb 3 nachten geboekt). Ik probeerde te douchen en er was geen warm water, ging weer naar de receptie en zei dat dat het was, ik wil mijn boeking annuleren en het hotel verlaten. De receptiedame was super aardig, ook al was ik dat niet. Ze kon me geen restitutie geven, totdat haar manager dit bevestigde. Ik verbleef een nacht, had ontbijt, dat was een geweldig buffet. Restitutie voor de andere 2 nachten werd goedgekeurd en ik vertrok. U vindt foto's van de "Suite" die ik als upgrade heb gekregen, deze kan niet als keuze worden gevonden tijdens het maken van de boeking. Ik raad aan om het t****e gebouw te vermijden en in het gebouw met de receptie te blijven.

Booked a deluxe room but not what we expected. Firstly there are two buildings or more for the hotel and after check in you have to walk in the hot weather or rainy weather to the other building and there is not any transfer service for guest. Secondly, the deluxe room is Very old room with very Musty smell. With very old and not cleaned refrigerator and big dent on the door. Furniture is also very old and there is hole in the sofa as well. I won’t recommend this hotel to anyone and will never coming back in the future. Please do not fall for the name Royal Suite Hotel, you can find better room in anywhere else.

Super friendly and helpful staff, room was clean and quiet, the pool is fantastic

If you want to hear the next door neighbour showering at 1am this is a place for you . Sadly this hotel is not noise cancelling and the location is not so easy to come and go with taxi .

It is great to stay in this hotel for four days. Room was clean, quiet and comfortable. Most important is having the good service of hotel staff from reception desk like Nan and Sai, house keeping, hotel attendant like Gem, to the hotel shuttle driver for making our stay memorable. Breakfast selection is up to standard and could be better if fruit juice refill can be faster. The only negative to comment is the very bad experience of room occupancy on the first day of check-in at the hotel. The room type and size was found to be different from what was originally booked, resulting in a waste of time for guest like me to select the right hotel room to stay at last. The hotel management should pay attention to this unacceptable mistake as it could damage the hotel reputation if it happened again.

There’s a hourly transport to Ramatheheang airport link station starting from 8:30am n ending at 4:30pm. Radiculous that guest need to book 1 hour in advance. Hotel should cancel this policy n ensure that the transport in available for guest from 8:30am till 4:30pm on hourly basis. Check in at 12 noon. Room was not ready n told to wait for an hour. Went for lunch n came back but room was still not ready! Front line staff says the policy is to check in at 2pm. Room was great but location is a big headache as it’s not near to any BTS station or Airport Link. Staff attitude was bad when I wanted to take the 4:30pm transport after my return at 4:15pm on 25/09/2023. Got to wait after assurance that I can take the transport. Till 4:45pm, the staff told me that there’s no transport n I scream n finally they give in n arrange transport. Sad case!

I usually stay here because it is close to Bangkok hospital. However, there is improvement on free shuttle service to Bangkok hospital that even we book for pick up from Bangkok hospital, I am not sure if driver comes to pick us up or not, I have been waiting for about 20mins, when I called to the hotel, they said the driver already left the hospital, so I have to take taxi instead. It’s said news that I already told the exact location to pick up, but it’s useless.

Usually a major fan…arguably a long-time VIP, but this time…they treated me atrociously. Won’t go back. Takeaway: don’t mistreat your best customers. Ever. Period.

We stayed here for 7 days and had a wonderful trip. The room was large and comfortable and included a small kitchen wirh stove and refrigerator.