Gastgebruiker
15 november 2023
I have stayed in this hotel during 29th October 2023 to 03rd November 2023. There were two separate rooms booked for me and my colleague. When we checked-in the hotel in the evening of 29th October we found the hotel rooms with very poor housekeeping. One of room provided by them was with big pillar (building construction beam) at center of room and it was not safe and convenient to move within room. Hence, they transferred me to another room, which was found with many cockroaches. At the same time, for colleague they allotted the non-smoking room however was with full smell of smoke and he cannot stay in the same room unless the issue was resolved. It require multiple follow-ups with hotel management for housekeeping and finally we both went to reception (this also several time) to get things done. Hence, we ask hotel to check-out, however hotel mentioned that they will deduct the one night charges for the room which was not adequately maintained. Hence, at last we were helpless as we need to prepare for important office work and we decided to continue in the same hotel. They shifted me to other room which was also poorly maintained, however was little better than earlier room, wherein I consumed my whole bottle of sanitizer to clean the working table, wash basin area and toilet as there housekeeping was not and late responsive. For my colleague, they clean the room followed by air freshening however the problem was not completely solved. Overall, the hotel rooms was unhygienic including toilet, bathroom and working table for both the rooms. Hotel management and housekeeping was very unprofessional and not supportive. There restaurant was also with free roaming ground for cockroaches which we shown to hotel management and restaurant manager and they was speechless. Hence, we never dine in the hotel restaurant and we need to search nearby restaurant for dinner during our stay. Further, for morning breakfast the restaurant time was 07:30 however there was no food items ready till 07:50 and daily we need to push the hotel staff for this service on time. We don’t recommend this hotel.
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