Pendry Baltimore

地段非常好，在內港，周圍餐飲挺多，我們定了套房，有2間衞生間非常好，房間能見海港全景。酒店設計新穎，無邊泳池視角直接與海港銜接。唯一不方便停車，由於中心地段周圍都是限時。酒店餐飲也不錯，晚上有鋼琴伴唱，10:30左右結束。

超級讚很有歷史感

I love visiting while in town. The stay itseld, last month was peaceful and seemless, howevee the price didnt reflect the amenities that aren't rent available innthebdead ofbwinterbas early soring

They had great customer service. From the valet service when you get there , to the help getting your bags out of your car and into your room, the staff at the Pendry Baltimore were top notch. Make sure to tip them well. Had a problem with my hotel bill and the front desk went the extra mile to resolve the problem.

Waitress in the bar area she was very rude & it was bought up to the shift manager! UNACCEPTABLE FOR HER TO COME OVER TO OUR TABLE AND TELL US WE WAS BEING TO LOUD IN A RESTAURANT/BAR WITH LOUD MUSIC AND OTHER LOUD TABLES AROUND US! MY WAITRESS TOLD US TO JUST IGNORE HER NOBODY SAID ANYTHING TO HER ABOUT US BEING LOUD $1800 DOLLARS LATER!

This review is more so about the management staff Nichola. There was a mix up in dates and I had booked this hotel at a non refundable rate via *******. I called ******* to see if they could consult with the manager at the Pendry for a cancellation. When ******* contacted the Pendry they spoke with Nichola and she declined the request for cancellation. I kept my reservation based on this decision and arrived at the property the day that was booked. My stay with my family was remarkable, thanks to Brittany at the front desk. She is truly a gem with a positive attitude and demonstrates wonderful customer service. When I received my final bill at check out there were additional charges on the bill that I did not apply to my bill because the room was paid for prior to arrival. Brittany got the manager involved, Nichola, and instead of seeing the error and correcting it, Nichola went back and forth with me and blamed *******. There was clearly an error within the billing due to ******* and the Pendry, but as a customer that has nothing to do with me. As a manager, she should’ve saw the error, corrected the issue with me (the customer) and handled the problem with ******* on the back end. I didn’t appreciate the lack of accountability and lack of customer service approach Nichola took. The Pendry is a lovely hotel, the overall customer service did not match to me.

We paid an upgrade with balcony but you cannot use it because the waterfront is so smelly. You do not want to sit outside. The hotel is nice but so NOISY. It is a very young area with lost of partying and limited nicer restaurants around. We got woken up at midnight 3:00am and 5:30 am by partners screaming. NO thank you The hotel breakfast was the worse salmon Florentine, it tasted like vineger. I didn't,t even eat my salad. 77$ for 7 breakfast was a waste.

Exceptionally thoughtful staff, amazing shower + tub, super clean room and peaceful. :)

Really nice cozy room we had the terrace balcony would definitely stay again!