Stayed here in the Courtyard Villa with my husband over the NYE and new year! I’m especially impressed with their e-butler WhatsApp service - when I requested for room amenities, housekeeping immediately acted on it and delivered it before the e-butler have responded to me on WhatsApp! Definitely a 5-star service for me on this!
Staff exuded above-and-beyond Balinese hospitality and everyone was super friendly! The first night I stayed in the Villa, it poured heavily - water flooded and seeped through the villa front door, almost getting all my shoes wet. One call to the front desk and the problem was swiftly rectified! An engineer and two staff, came over in the heavy downpour and created a little drainage to drain the water out while housekeeping came with lots of towels to mop up the flood in my room. I needn’t need to change my room and I was definitely a happy camper!
The only thing I didn’t manage to do was utilize my private pool and the main resort’s infinity pool, which overlooked lush greenery, due to my sever diarrhoea situation.
Will not hesitate to return again!
Vertalen