Sercotel Gran Hotel Zurbarán

La ubicación y limpieza estupenda. Lo mejor el trato de la recepción Volveremos a repetir

Genial todo

Whilst I'm sure the property ticked the various boxes to be technically 4 star, it fell below expectations based on my experience of other 4 star properties. The reception staff were always polite and efficient and the room service meal was plentiful and enjoyable. However, I noticed the following flaws: 1) WiFi signal in the room was OK but the internet connection this provided was intermittent to the point of being unusable. It ended up costing me my mobile data and just isn't acceptable for a modern hotel in 2023. I did raise this via ******* in my check-in feedback but got no response. 2) I'm sure the air con in my room was out of order. Despite trying to alter the temperature settings, the room felt like a sauna. 3) Noise. For a modern building, I was surprised there was no soundproofing which meant the occupant in the room next door sounded like he was in my room. Noise from outside was extreme over the weekend... even with the window closed (which made the room even hotter) 4) Overall state of decor. I've seen more pristine furniture, decor and fixtures and fittings in hostel. Oh, and the lifts are brutal! 5) No vegetarian options on the room service menu. Overall, this hotel was disappointing for something rated at 4 stars. It seriously needs a refresh. I should stress though that the staff were very pleasant and efficient.

Excellent! Get the buffet breakfast for only $9 if you order in advance. Also spend the extra $18 for a junior suite. The rooms are cheap; you will be glad you did.

The loveliest service all the way; reception, breakfast room, hotel bar. For example the reception helped me before I’d even arrived as I didn’t know how to order a taxi in a strange town. I called the hotel and got there easily. This isn’t the newest hotel in town, but it’s still very stylish and comfortable and everything works well. I loved it so much, that I want to visit Badajoz again just to be able to stay in this hotel.

Staff was very helpful - unfortunately a bad storm outside coloured our stay a bit

Limited but good food available in Bar. Rooms need some updating and maintenance

This hotel is in a good location to see the sights of Badajoz. Decent sized rooms that were clean and in good working order