Gastgebruiker
12 juni 2024
First of all, we are quite satisfied and are actually considering going back next year, however if no maintenance and improvements have been done then that will be our last time at this resort. We were traveling with a soon to be 3 year old child and a 8 month old child. Family room in the main building was pretty good, clean, safe electrical wise for the crawling kid (had to unplug the phone and remove a lamp because of the cords, no issues regarding that). However the lock on the door to the balcony wasn't safe enough for our 3 year old. The safety chain on the door towards the hallway was way to low, he moved the chair to the door, removed the chain and ran off in the hallway when one parent was using the bathroom (the other parent was by the pool with the other kid). Would prefer an extra safety chain mounted higher! The arcade area was quite boring, and some of the tubes around cabling/wiring wasn't properly connected to the electrical boxes on the wall. Therefore it would be possible for a child to pull wires or cables. Also the lids wasn't closed and sealed. There was also quite aggressive ball play in this area and the personnel didn't care, even though the signs says that ball play isn't allowed. Entertainment was way too loud and could harm children's hearing. Food was okay, everything needed extra salt, but that might be a cultural preference. Our 3 year old hated everything except the french fries at the snack bar, unfortunate enough there was another type of fries at the restaurant (the chefs are not too be blamed because of our picky eater) We loved that the highchairs were cleaned and wrapped, but some of them need to be replaced as the trays fastening mechanism have been worn out. Green & Grill was a disaster and we were quite sad to have waisted a dinner there, both the tuna and beef was over done, the fries were supposed to be served with herbs but there were none. When serving the main course they didn't ask if we wanted more to drink even though our glasses were empty (the server left so fast the we didn't have the chance to tell him our self). We had to leave the table to order more drinks at the bar as no server ever looked at us even though we waived several times. As we had our kids with us we didn't care to complain about the overdone food, we didn't want to wait forever for food that might be eatable. The playground area was quite nice, but the small playhouse needs to be replaced as it was damaged. However the gate was terrible. I saw kids climbing on the gate and unlocking it from the inside, or even just standing on the ground inside and unlocking. I had to stand next to the gate all the time to close it because of all the children who opened it. The fence and gate should be higher and built in a way that only grown-ups can open (my intention is not to be seated in the nearby bar drinking while my kid plays alone, but the be able to sit on a chair and breastfeed the little one and be able to relax knowing
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