Gastgebruiker
25 juli 2023
Stay away from this hotel! I checked into So White Club Resort and I was appaled by the state of the hotel and the room. I checked out an hour later and chose to lose €280 than stay here. The jacuzzi was not working at the time we checked in and was dirty. Someone filled it with water while it was dirty and left it. The bedsheets were stained with yellow stains, that according to the staff, would not come off so they left it. AC in reception and restaurant barely work, the leather from pool chairs has come off. The floors throughout the room were full of dirt with yellow sticky stains. There were dead bugs all over the balcony table and chairs. The overall cleanliness was really bad as surfaces were sticky and stained with visible stains. The shower head was full of scale and toilet seat turned yellow. The lock was not working properly and it was falling out. When I went to order a soya late, the person making the coffee laughed at me without explaining anything, indicating that they do not have soya and that it was stupid of me to even ask. The hotel refused to refund us even though *********** has asked the hotel to refund having reviewed the evidence. Instead hotel took the money as they couldn't care less and are greedy and horrible customer service. The whole bad experience left me and my friend very unhappy as it was my birthday and we wanted to have a great time, which we didn't. I guess thank you So White Club Resort for ripping me off on my birthday! I hope karma comes back to you. I had to book another hotel to stay and paid extra. Terrible hotel and terrible business.
Vertalen