The Ritz-Carlton, Bachelor Gulch

Always top notch, above and beyond service!

This was an unexpected single night stay while we waiting for our timeshare in Beaver Creek to be ready and wow, what an amazing 24 hours! Check In: Kelvin(I believe that was his name) was so warm and welcoming us to the property, explaining the benefits, giving us a rundown of the amenities,and answering all our questions. Great recognition of status and offered us s’mores right away. Yum! Pool/Bar staff: Even though we stayed in off-season, the property was still very well staffed and when we inquired about ordering food/drinks by the pool, immediately helpful. Both gentlemen who helped us were very prompt, friendly, and gave us a very pleasurable afternoon. The pool also was a fantastic temperature for Memorial Day and amble space all around. Wyld dinner: Wow! Does it help that we basically had the restaurant to ourselves? Partially(haha), but the staff was beyond amazing! Courtney(our server) guided us on what we should pick, wonderful recommendations for our week in Beaver Creek, and packed all our leftovers flawlessly. The preparation of the Duck carnitas and being shredded by the chef was chefs kiss. Very well deserving of a Michelin guide rating. Suite: Luckily, we were able to use a SNA that got accepted before our stay and the executive king suite was beautiful. We almost opted for another room but after seeing it, we realized the first one was more to our liking. Warm, spacious, and two bathrooms!? We wanted to move in haha. Staff: Everyone we encountered at the property was beyond friendly. Some RCs you can feel the staff is checking boxes to hit certain KPIs, but not here. You could feel how genuinely wanted to help and chat. From the amazing checkin, food & beverage service, and a fond farewell when checking out…we can’t wait to come back!

Beautiful property, with gorgeous views. Disappointing and troublesome treatment while on a discounted friends and family room rate. Fantastic service at the WYLD bar and superior experience with valet. However, front desk service unfortunately has been extremely unsatisfactory on two visits. I am a Titanium Elite member for Marriott and fortunately used a discounted rate. This property will not honor Bonvoy Elite benefits and this is the only property I've ever encountered that doesn't give EVERY guest the same level of service. We requested a late checkout when the hotel was at 50% occupancy and were told it would not be honored due to the room rate. I've visited many luxury properties including the St Regis in Aspen recently. None differentiate the service level and amenities other than this one. We won't be back, as there are many other beautiful options in the area.

We are early in our review, but Michelle in the restaurant WYLD is great. We would eat here again just because of her. Food is ok. The room is ok. Views are limited, but service is great. The spa looks excellent and we hope to enjoy it. Pete in valet is also awesome.

EPIC resort - we LOVED every minute at this property!! Staff and ski concierge were top notch. We stayed there for 4 nights and we were pampered from beginning to end. We'll be back next year!

My family has been going to the Ritz in Beaver Creek for about 15 years and again were were scheduled to go for spring break this March. Earlier this year, my son sustained a life threatening neck injury which is recovering from now. He is unable to ski at this point and may never ski again. So, we called to cancel our reservations about a month before we were scheduled to stay at the Ritz. They refused to give us a full refund of our prepaid stay. I find this heartless and greedy. In addition, they will probably resell our rooms making additional profit from a tragic injury. So please consider this when staying there.

We recently stayed at the ritz Carlton bachelors Gulch for our kids mid winter break. It was our first time in Colorado , but we have stayed in ritz Carlton’s in California and Toronto. With our precious ritz experiences we were sure to have an expectional stay . With a hotel that Charges 1000++ it should be nothing other than exceptional. I have attached photos of a meal we had at buffalos located in the hotel. It is a salad/grain bowl. As my husband was eating it he noticed that a couple chick peas looked molded. When I pointed it out to the waitress she looked surprised and took it to the kitchen , came back only to tell me they would never serve something like that and that’s how they marinate them? No there is blue and green all over the chick peas. Not only was the meal unacceptable, but the response? If your costumer is questioning they are eating mold that is a problem!

We had a photography session with our 1 year old baby boy. I was extremely impressed with how the photos turned out! Chris did an excellent job capturing our sweet moments. He was personable and gave great direction. Highly recommend this experience! We love our photos!

As a 30+ year hotelier Ive seen the death of the Ritz Carlton brand. Leading the charge is the Ritz Beaver Creek. They have replaced the class in Ritz with Jersey Shore obnoxious DJ, Over-serving beverage forward madness. Rates online were up to 9K but cant keep a hotel clean at those rates? How about lights in pools at night (min required by law). The market food is frozen reheat food. If you like the raunchy vegas ***** crowd this is your new spot.