Hotel Indigo AUSTIN DOWNTOWN - UNIVERSITY by IHG

The stay was not pleasant. Checked in due to family member having scheduled surgery. Actually added check in (1) day earlier than planned and booked through hotel directly. I should have known there would be issues. Walked into lobby and it was hot. Hotel had fans set up. The biggest complaint is terrible water pressure that made showering extremely difficult for family member to prep for surgery using antibacterial soap that we brought. The water was basically weak sprays through clogged up shower nozzles the water was never hot but lukewarm. Not enough water to wash our hair. Cold water had a better spray but not acceptable to shower in cold water. Maintenance came very quickly the first night and took apart the shower head but also admitted this has been a frequent issue. Spent full day at hospital, came back to hotel and water pressure still bad. Front desk staff was kind and this is no complaint about the staff. He recommended running the sink faucet for 15-20 min and run the shower at same time to get hot water. This is crazy but ok I was able to take 5 min shower with same weak shower spray with a bit warmer water. Went to bed and decided to check out 7/16 Thursday at 5:30 am, a full 6 hours before I needed to leave. Told the front desk staff and they also agreed I could leave a review. Why did I not fight and demand that something be done? I was sleep deprived due to very loud Air conditioning unit turning on and off and prepping for the surgery. I do want Hotel Indigo to make things right with me. At this point I will never book again with this hotel.

The hotel is 5/7 min walk from the 6th street, where most of the bars/pubs are, nice location, easy to walk around in case you don't want to take an uber. The staff is very friendly and helpful.

This is a well run hotel with attentive staff who are always eager to please. Jonathan, on the front desk, deserves a special mention - he could not do enough for us!

Very nice place to stay. Very close to 6th street.

環境優良、清潔很好、櫃檯的服務先生，超級親切有禮貌、詢問一些事情都很耐心親切回答，一進門有冰涼的冷飲，很棒

酒店位於奧斯汀中心，離第六大街很近。這裏的交通比較方便。酒店的設施比較好，但價格已經很高了。

Overall the pool is what made the stay for us. It was a family trip with my wife and daughter, we enjoyed night swimming just wished they had it open one extra hour in the weekends. There were a few things that we had to address with the staff, first they offered the option to add add-ons to my reservation, I placed an order for chocolate covered strawberries. When we arrived they were not there, I called front desk they apologized and had no idea of the add-on. I asked them to bring it later so when we returned after dinner. We returned an hour early so I called to ask for plates and silverware with the delivery. They arrived an hour and half after with no napkins, silverware or plates. Just not good with the details. The phone to the room stopped working which is a security risk. We had issues calling in and out. The remote stopped working and the TVs are outdated (bring your fire stick, apply tv, etc,.) and the door to the shower did not close all the way. We had three ppl shower and so much water on the floor. They finally addressed these issues while we were in the room, slight interruption for us but overall the location was good. We got to walk to Hoboken Pie at night.

Very clean, fast check in/checkout, super friendly staff! I felt accommodated in every way! My favorite staff was Matthew, Kiran, and Carl. They all made our stay special and memorable! My friend and I were celebrating multiple things like her just getting married, our birthdays, and also in town for the Ariana Grande concert! It was my friend’s first time in ATX. We were offered drink vouchers to celebrate! Kiran and Carl were nice with check-in/out and recommendations for restaurants as well as great feedback on the concert venue! I tried to use the business center to print something last minute for the concert and it wasn’t connecting and I was able to go to the front desk and print which was nice! I will 1000% be recommending this place to anyone I know!

The A/C in the lobby was broken. It was very hot. The room a/c worked and got cold but did not seem to remove the moisture from the air. The floor was sticky. The room had noise generator in it and ear plugs because of the loud music from a club. It did not bother us we were on the 7th floor. The parking is stupid. We were there on a weekend. The valet is about $50. The parking outside lots are tricky because they only allow 12 hour slots so it costs almost $60 to park overnight. The parking garage charges per 15 minute increments. There is no way out you will pay. The garage was empty too.