Extended Stay America Select Suites - Austin - Northwest - Lakeline Mall

Excellent minus the mid guidance of where the washer and dryer are located unless I miss heard staff.

The property was never able to check me in. The property stated that the virtual card that ******* sends them was not working. Terrible experience, still yet to receive my refund.

Staff was nice. Carpet was filthy. Walls were dirty. No bugs were seen. Under the sunk was dirty. Tile in bathroom was coming up. No pots, pans, cups or any essentials of any kind. No housekeeping if staying less than 14 days. No towels, linens or trash pickup. .

Stayed here to attend local F1 race south of Austin and everything was price-jacked, and this was moderately reasonable in price so chose it. Property is dated. No dishes, utensils, etc. for the kitchenette. Room was acceptably clean except for leftover food from a prior guest in fridge. We were provided two worn bathtowels and two washclothes for two people, one thin bar of handsoap, one bathmat and one roll of toilet paper. On the plus side, there was barely any internal or external noise (property is on highway frontage). Exterior parking area was a bit sketchy. A car up on a jackstand and a couple of possibly homeless people wandering around.

There were many cockroaches in the room. Very Un sanitized. Moved to another hotel because of this issue. Will not recommend to others.

I went to my room. There was no remote control. I went to the front desk and the lady gave me a different one. I went back to my room and found out the remote did not work. I called and went to the office. No one was there. I called the company and they said no one could help me till the next morning. So I was in my room without a TV. I believe I should get a refund.

Customer service is very good the young lady that works in the evening times it's very sweet understanding and patient the area is quiet and have places around me to go and eat

The first time I came had a very hard time and got frustrated but my husband and the sweet lady at the front desk got everything situated decided to give them another try and dealt with the same sweet young lady and she has been awesome ever since I've been coming

The beds were comfortable and everything was very clean. The room had a bit of a cigarette smell but not bad. Jeanna at the desk was very friendly and welcoming. The only bad for me was there was no shampoo and conditioner and also no coffee on the property. The mini kitchen was awesome...but a coffee maker with supplies would have be great.