Candlewood Suites Augusta by IHG

We tried to book a room on base (Ft. Gordon) to visit with our active duty son. Called to verify the location and reservation. We were assured that it was the correct location. Arrived at the hotel on base and was told we had no reservation. Tried to call the hotel I had just spoken with and could never get an answer. Had to pay for another room at the correct location and essentially had to pay twice. Paid for a room never used because I was given bad information and one we actually stayed in. I will be booking room in person to make sure we are at the correct location to be with our son.

I stayed there for a week, but they never came in to clean the room. It was pointless to put a "Please Clean" sign on the door or complain. I ended up staying in a dirty room.

The room was not cleaned prior to my family’s arrival. I had to change my bedding. There was a musty scent in the room. I had to clean the bathroom as well. When I asked for a refund for my last day because we were leaving early, my request was denied even with all that wasn’t done in the room. And the manager didn’t have the decency to tell me that the request was denied. She sent someone else to deny the request since she was too busy.

The room provided was unclean and the replacement room was under construction I cancelled my stay there and went elsewhere. The experience was very unpleasant.

The room was filthy and the customer service was horrible.

Customer Service is Key It was great from beginning to end. Our hostess when we checked in was Amazing, her name was Talonga or something like that I'm sorry I can't remember exact name and I should have because she was great. Thank you again for everything. I'm in customer service industry and this is how I treat my customers.

There was some kind of altercation in the parking lot outside of the hotel on 30 August and the sheriff department was called and three sheriff vehicles showed up. The TV reception in my room was not clear and there were loose floor tiles in the bathroom.

Avoid! One of the nastiest hotels I have stayed in. AC leaked all over the carpet, room wasn’t very clean, smelled like **** all over the place INSIDE. DO NOT STAY HERE

Room was very nice. Staff was extremely nice. It was a good trip