Zach and Alex were great as was Abigail or Abby the bartender. But KATHRYN IS THE REASON I AM
GIVING SUCH A TERRIBLE REVIEW. She was RUDE RUDE to my family, she wasn’t at the bar when we showed up, never apologized after we waited 20 minutes and then proceeded to argue with me and family members. She is NOT EMBASSY SUITES quality. She needs to go and fast and Abigail needs to replace her. Abby was kind, engaging, thoughtful, worked well will Zach was attentive to me and all of our family members. She is the EPITOME of what an Embassy Suites employee should be. Kathryn was a disgrace. If there were an opportunity to give a minus 10 review, Kathryn should get it.
Also, they are terribly understaffed in housekeeping and they can do better.
Vertalen