Wonderful hotel. Absolutely stunning building, which the reception staff gave a little bit of information about as they showed us to our room.
Location was fine for us. Arles seems to be a pretty small town and we were no more than five minutes walk from the amphitheatre which was main place we wanted to visit.
We stayed in a junior suite - two adults and two kids, and the room was perfect with separate areas for us and the kids. Not sure if it applies to all of the rooms but in ours there were lots of freebies; a couple of little bottles of fizzy flavoured wine, soft drinks, sweets, macarons and even a little gift bag of camargue rice.
Room service menu was very reasonable and the food nice, but unfortunately we didn't have more time to eat in the restaurant.
Breakfast buffet was fantastic (selection of cold meats and cheeses amazing including smoked salmon etc as well as all the standard breakfast things) and was very good value for us as kids eat free (something like 23euro per adult).
Staff were all incredibly friendly and helpful. Very small touches like bottles of water at checkout (it was really hot when we stayed) made a lasting impression.
Only tiny thing that could be an issue for some people (though didn't matter for us) is that there are no toilets right next to the pool. Could just be slightly inconvenient for older people or very young kids as had to go back into hotel and up a level for toilets.
Overall though couldn't rate highly enough. Fantastic.
Vertalen