Delfina Tropic Beach

From our arrival, the two girls at the reception were very rude and unfriendly, the only thing was that they gave us a piece of paper with information and the key to our room and they didn't even offer to help us get to the room, they just told us to go from here to the left and up the stairs. your room The food is monotonous and repetitive and many times lukewarm The wait for our drinks was very long and several times after we had finished they brought us the drinks. At the bar the young man was arrogant and rude and he only accepted cash to pay for our drinks with the excuse that it was the hotel's policy and of course he never gave us a receipt for what we paid, only after complaining to the management the problem was solved and the manager he was surprised when we mentioned it to him and he instructed the bar and restaurant that we can charge them to our room. The cleanliness in the room was good but not that detailed. The strong point of the hotel is its location and its large sandy beach.

Great location near the coast and road access too. To be honest I was expecrting better infrastructures. The "gym" is a 6 by 3 room with rather domestic equipment. The room was ok but the mattresses were too soft. The room cleaning staff didn't respect the all mighty and sacrate rule of not disturbing a room with the sign "do not disturb". They were knocking at the door instingly untill we had to open and explain ... The room cleaning was bad, stains were left to clean for days and under the beds you could probably grow some vegetables due the dirt acumulated (took pictures). As for the entertainment, besides drinking some cocktails by the pool the hotel had some evening activities but, to be honest, nothing was outstanding... The food was good. Not a critic but most of the guest were German and a so were most of the tv channels... Now the staff was overall very friendly. Special note for ms Tonia, from the reception. Very friendly and always available. Despiste some of this things I've mentioned, we enjoyed the vacations.

Hotel is nice and very well organized. From the first moment on the reception desk we encountered friendly and proffesional staff. Everything is very clean. Towels in the room were changed every day. In front of hotel is sandy beach with enough sunbeds and umbrellas for all the guests. Food in the restaurant is tasty and with very good variety. We would come back again. Recomendations!

Very clean, adherence to Covid precautions throughout hotel. Restaurant a tad canteenish which is fine for breakfast but no ambience during evening service. Booked HB but enough places to eat locally, so have eaten out most nights. Had a massage at hotel spa by Angelika would rate this 5 stars. Just the right pressure, fantastic! This review transferred from merged account, so not current

Been there with a small kid. Everything was nice and very clean. Yes, food can be more diverse, but it is buffet... you can make changes by yourself, no need to eat all food in same time :) Beach is good, nothing special but they keep it clean. Beach bar is a life saver

Kristina the best Bella spiaggia e cibo molto buono, villaggio turistico immerso nel verde. Molto rilassante, staff molto cortese è disponibile. Consigliato per coppie e per le famiglie! Relax completo

There are three things which are absolutely important speaking about this hotel: location, cleanliness and amazing Despoina at the beach bar. All the best for this woman, who makes people feel welcome, happy and enjoying staying at the beach. Location of this hotel is really, really good - considering the map of Crete and beautiful, long, wide sandy beach. No problems with sunbeds after breakfast. What I really liked was calm, quiet a**osphere there. Fantastic, almost hot water and lifeguard making good job. Everyday before lunch I had my apar**ent cleaned. Very kind and nice cleaning staff and nothing bad to say about it. Apar**ent with sea view - absolutely worth the price. New furnitures, quite spacious and the view - beautiful:) I recommend staying here mostly because of the things I said. Once again - Despoina THE BEST :))

I really don't know what to say! This hotel is probably one of the best in Crete!! It has potential of being one of the best hotels in Greece. The villas are big but they don't occupy much space. Maybe the hotel is preparing something big in the near future. The staff are also amazing. Petros, Gabriel and Katerina are very kind bosses. Moreover, Machi, Anastasia, Katerina (the receptionist), Manolis and Thodoris are very helpful!! I hope to visit you again next summer!!! Kisses xxx

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