Castle Old Town Hotel

LOCATIE IS GOED, MAAR DE STAAT VAN DE KAMERS IS HET DIEPSTE

We kregen een tweepersoonsbed in plaats van een eenpersoonsbed/eenpersoonsbed, zoals gevraagd. Kleine kamer ... geen afzuigventilator, dus stinkende badkamer.

Alles was perfect. Ik hoop je snel weer te zien.

Geweldige mensen die daar werken

It's in a great location, the hotel is pretty and the rooms are clean and spacious, they match the pictures. The breakfast was basic. They have a nice courtyard with a pool and bar. The restaurant next door is very noisy at night but quietens down around 12 am. Overall, we enjoyed our stay. Thank you.

Very good location - in Old Town and close to plenty of restaurants, cafes and shopping, the old city marina, hidirilik tower, karaalioglu park, and pick up point for day trips which is just outside the hadrian gate. The room was quite small and many things didnt function. Unaccessible bedside drawers, tv and safe didnt work, small old shower with no proper ventilation, no space to hang/dry anything except for wardrobe, beddings smelling of cat food. The ac worked really well though. The staff communication was polite yet terrible. I needed early check in and contacting them prior to staying was a nightmare. Either they didnt pick up, or if they did, they'd tell you they don't know/call back later. Upon arriving early morning 6am, we were told by the night shift manager that'd hed provide us the room early around 9am and agreed that it doesnt make sense to pay for early check in just for 3 hours and we could just lounge around by the pool until the. But this was a lie. The day manager simply dismissed us and asked for extra nights cost for a room that was in the attic with barely any space to stand straight. Frustrated and disappointed, we just ended up waiting till 2pm for check in. We didnt have wifi for an entire day despite complaining. The wifi in rooms is different to wifi in lobby which the staff didnt seem to understand. They simply didnt bother completing the wifi process which is why we couldnt access the wifi in the room. Throughout our stay, we had different information provided by different 5 staff which got very very frustrating. Water bottle and amenities etc is only provided on the first day which is not clearly mentioned in description. One staff told us there is housekeeping every third day when we requested for few things, however this isnt true as per other staff/owner. Breakfast was ok. Not much selection in warm food, only chips and sausages and eggs. The indoor area looks pretty with the plants and swimming pool. Lots of cute cats. There are 3 parrots and one of them talks! the noise levels are expectedly high if youre facing the pool area. Not ideal if youre a light sleeper. Overall, great location but needs better service.