Hotel Bergidyll - Riders Haven - Self Check In

Hotel Bergidyll was a delightful experience. Stayed for 5 nights for a solo snowboard trip as a first timer in Andermatt The main service is phenomenal. From the moment you arrived you are assisted to your room. Room services and cleaning is exceptional. Shampoo bottle in my room was empty so it was replaced right away and the housekeeper kept apologising with a smile. Breakfast service You’re greeted with a smile straight away by the Blonde latina wait staff (forgot her name). She will ask for your coffee preference. Then the next day I have a sore throat probably from skiing and catching a cold, once she heard my voice she asked me if I was okay and offered to make me a ginger and honey tea which blew my mind as this is a well above service. Such empathy and care towards guest that you rarely see nowadays in any hospitality accommodation, even the expensive 5 star hotels. Dinner I ordered the carbonara and soup of the day. Pasta was beautifully cooked and made authentic with the egg, guanciale and cheese. Room I would say room is adequate enough for 1-2 person. Just missing a TV. But other than that, you get everything you need in a hotel amenity Location Great spot I would say. 5 minutes walk from Andermatt train station and close walking distance to the main Gûtsch Gondola express Hotel lobby has a cozy Swiss Chalet vibe that you can sit down, drink some coffee or beer. Overall I would say what made the stay exceptional is the above and beyond hospitality from the front staff and the location as well makes it convenient. Would definitely come back again

原本是想體驗冰川列車，又不想坐太久火車，就選擇了從采爾馬特到安德馬特，但是冰川列車需要提前三個月預訂座位，所以我們沒有體驗成功！安德馬特比采爾馬特安靜太多，如果不滑雪，還是不要過來了～話説酒店餐廳的招牌漢堡很好吃，贊一個！

Electronic keypad to the room was not working so the door didn’t lock, paper thin walls and doors that slam shut heavily made for a terrible nights sleep

Hotel was great and staff was excellent, especially Sophia in the restaurant. Self check-in was a little challenging. I didn’t have WiFi in the days prior so missed the instruction email. Sophia was helpful upon arrival since we didn’t have the room code.

Problem with my room key, so they gave me a free upgrade - very nice thanks. No tea/coffee making facilities and no usb charging points. The shower was really good apart from the head being in the wrong place. The breakfast was really good, although the restaurant was not open in the evening. Would recommend to anyone.

Very conveniently located with a comfortable room, and the self check-in instructions were clear. I would definitely stay here again.

Comfortable stay, with excellent breakfast and very friendly and helpful staff member. We did find the electronic key somewhat finicky, but it all worked out.

Lovely location, we could see the trains going up and down the mountain. Breakfast was fantastic! Stephanie was really helpful with queries and Katerina was friendly at breakfast.

Great location to train station, lift, & ski village. Great restaurant service & food Great staff. Great, Great , Great.