Gastgebruiker
31 januari 2023
Reservation booked and confirmed 2 months in advance with a credit card (2 adults and our daughter 14yrs old) .... 11 days prior to arrival July 1st 2022, manager/owner by the name Fabrizio, calls me on my cell phone (not by email) saying there were bad news "the guest occupying our assigned room was covid positive" ... instead of offering an alternative accommodation he was, just verbally canceling the reservation ... I replied send me a medical proof/certificate stating so ...he never did... Of course it was not true ... I proceeded to contact a major Travel Agency N.Jersey and another one in Rome ...both wholesale agencies, were relatives of us work ...they started to email and call asking for explanations ... long story short ...only two days prior to arrival, Fabrizio gave in and called me saying he had solved the issue and he would honor the reservation ... The room assigned was "dirty, the double bed (2 twin mattresses of different height) and Air conditioning did not work the 1st night ... A disaster place with a really deficient management concept of the hospitality industry .... DO NOT BOOK THIS HOTEL!!! there are plenty of better choices in Anacapri and Capri
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