Where to start. Firstly this review is based on the overall experience of our holiday at club Mac but does not like the hotel itself with the score. When we got to club Mac we were greeted by outgoing guest who gave us their cups on the way out and was told we had to pay a euro for a cup which gave us the all inclusive drinks we are entitled to. This wasn’t a big deal, any adult can look after a cup for their drinks. Once check in was some which was very professional, we went to our room which was a premium room but was the size of a general bedroom which in a house. The room was nowhere near big enough for a family of four and the bathroom was even worse. A bath shower and the toilet behind the door! Needless to say there was a few accidents. As we explored we was happy with what we seen. Plenty to do for our little girl of 4, poops were big and plenty, lots to do in terms of parks and entertainment. Generally a nice hotel with lots to keep you busy. All of the staff were very friendly and always went out of their way to say hello and make us feel welcome and comfortable. Then our eyes were opened! Every day from morning to night was an absolute nigh**are! A certain pocket of people we all know who have a disregard for anyone else’s feelings just dominated the hotel and ran it into the ground. From Breakfast where they let their kids run wild and have plates of food all over the floor and barely touched to the evening where they would cause mayhem and we witnessed several fights, one of which chairs were thrown. This small pocket of people have chosen club Mac as their go to destination which was backed up by a lot of people we spoke to and just ruined it for everyone. No fewer than 20 people were spoke to all said the same thing. I witnessed a 2 year old stood up in a high chair holding a glass, crying out for attention from her mother for nearly 5 minutes before the decided to climb out and cause mayhem in the food hall. Her father’s response to her mother was just let her run wild! The entire holiday was like this, parts of the hotel gradually got worse in damage with elevators being vandalised and toilets being damaged. It’s such a shame because the hotel had so much potential. Food was ok, varied enough to please everyone, avoid the Jupiter hall as it’s the biggest and you feel the quality dip. The Saturn and the marte are better. I honestly believe this plans would be one of the best hotels around if they just got rid of these people, they would be better off going on a caravan holiday instead of you get my drift. Avoid if you like cleanliness, good manners and want to feel comfortable without risk of having to defend yourself for accidentally sneezing in the wrong direction
Vertalen